Strategic Account Manager I

Rently • Los Angeles, CA

1d • $85,000 - $95,000 • Remote

About The Position

The Strategic Account Manager I develops customer relationships that promote growth and retention within strategic accounts. This role involves guiding identified customers through the strategic life cycle—from opportunity and pilot to "close won"—by leveraging in-depth knowledge of company products, partner integrations, and client business practices. The primary goal is to provide value through actionable insights and effective communication to ensure long-term client success.

Requirements

• Significant prior experience in a client-facing or account management role with a proven track record of successful outcomes.
• Proficient in Salesforce (or similar CRM), support platforms, ticketing systems, and Google Suite.
• Experience with SaaS, multifamily real estate, HOA, or PropTech sectors.
• Excellent verbal/written communication, strong active listening, and the ability to manage high-priority issues with urgency.
• Detail-oriented, highly self-motivated, proactive on outreach, and able to collaborate effectively in a dynamic environment.

Nice To Haves

• Bachelor’s degree or higher.
• 1–3 years of specific experience in a Customer Success role.
• Prior sales experience and a proactive approach to client outreach.

Responsibilities

• Manage the entire customer lifecycle, including initial onboarding, successful renewal, and expansion.
• Identify, develop, and close revenue opportunities within assigned strategic accounts while managing a pipeline from qualification to close.
• Direct the pilot cycle to ensure successful completion and rapid scaling across the client’s portfolio.
• Maintain deep, trusted relationships with key stakeholders and executive sponsors through proactive engagement and strategic reporting.
• Partner with Product, Sales, and Engineering teams to translate client requirements into innovative, scalable solutions.
• Proactively provide advanced data analyses and actionable insights to drive customer value and identify new revenue streams.
• Maintain detailed, up-to-date documentation of all client activities, strategic plans, and opportunities within the CRM.
• Other tasks as assigned by Manager.

Benefits

• 75% monthly medical, dental, vision, disability, and life insurance premium coverage via Anthem Blue Cross with 2 HMO options (where available) and 2 PPO options.
• FSA, STD, LTD, and other voluntary plans available.
• Coverage extends to employee, spouse, registered domestic partner, and dependent children.
• 401k with 3% Rently match
• Paid time off
• Sick time off
• Partial gym membership reimbursement
• Partial pet insurance reimbursement
• Career growth opportunities
• Professional development opportunities
• Work related travel opportunities (dependent on role)
• Company gatherings & team events

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree