Strategic Account Manager, FinServ

Rokt•New York, NY

12d•Onsite

About The Position

Rokt is a hyper-growth ecommerce leader that uses its AI Brain and ecommerce Network to connect hundreds of millions of customers and power billions of transactions. This role supports one of Rokt’s most strategic, complex, and high-visibility Financial Services partnerships. The Strategic Account Manager will deepen and scale Rokt’s partnership with a large, multi-brand, multi-product strategic account, operating at the center of a fast-moving account environment. This role requires partnering closely with senior client stakeholders and internal teams across Product, Solutions, Operations, GTM, and Sales. It is a high-impact role for someone with a strong background in partnerships, strategic account management, fintech, payments, or consultative commercial roles. The responsibilities include driving value across the partnership, managing complex workstreams, supporting commercial and negotiation conversations, and ensuring accountability to shared goals. Additionally, the role involves supporting partnership sales enablement, including channel activation, training, playbooks, deal support, and developing repeatable commercial motions for similar Financial Services opportunities. The ideal candidate is highly organized, commercially sharp, comfortable with ambiguity, and energized by building structure around complex opportunities.

Requirements

6+ years of experience in strategic account management, partnerships, client success, consulting, or a comparable customer-facing commercial role.
Background in payments, fintech, financial services, ecommerce, media, or technology; familiarity with the retail media or programmatic ecosystem is a plus.
Consultative and commercially fluent — you engage clients as a strategic partner and can hold your own in conversations ranging from deal structure to data partnerships to executive strategy.
Comfortable navigating matrixed, fast-moving, or restructuring organizations, and can build trust across multiple stakeholder groups simultaneously.
Experience with commercial deal structuring and negotiation, including an understanding of how contracts, value-sharing arrangements, and pricing frameworks come together.
Exceptional project manager: you create structure, keep teams accountable, and drive work forward without hand-holding.
Proactive and data-driven — you surface recommendations and use AI tools to scale your impact and raise the quality of execution.
Builder DNA: you move with urgency, adapt quickly, and constantly look for ways to improve outcomes.

Nice To Haves

Familiarity with the retail media or programmatic ecosystem is a plus.

Responsibilities

Own strategic account management across a complex, multi-brand Financial Services partnership, driving growth, product adoption, and partner health.
Build and maintain trusted relationships with senior client stakeholders, navigating commercial discussions and strategic priorities with credibility.
Manage concurrent internal and external workstreams across Product, Solutions, Operations, GTM, and client teams with precision and follow-through.
Lead structured account planning through Mutual Action Plans, Joint Business Plans, QBRs, and executive touchpoints.
Own commercial and negotiation workstreams, keeping Rokt and the client aligned on shared goals, deal structures, and success measures.
Proactively identify, size, and advance growth opportunities across brands, products, and business units.
Contribute to data partnership discussions and value-based commercial structures, translating technical concepts into business outcomes.
Use data and AI-enabled tools to improve decision-making, surface risks early, and optimize partner outcomes.
Partner with Sales and GTM teams to improve channel activation through training, playbooks, and deal support.
Translate best practices from this account into repeatable motions for the broader Financial Services pipeline.