Strategic Account Manager (Enterprise)

mPulse Mobile

12d

About The Position

mPulse is the leader in conversational AI and member engagement for healthcare. We partner with the nation's most innovative health plans — Medicare Advantage, Medicaid, and Commercial — to engage members in conversations that close care gaps, improve Stars ratings, and drive better health outcomes. Our platform reaches tens of millions of Americans and is built on the belief that better health starts with better conversations. The Strategic Account Manager role on the Enterprise team at mPulse is built for the consultative, executive-comfortable account manager who wants to go deep with a small number of meaningful clients. You will own a portfolio of the largest health plans in our book — holding the day-to-day relationships, building the strategic plans, and quarterbacking the broader mPulse team behind each account. If you measure your impact in the depth of your client relationships and the outcomes you drive, this is your role.

Requirements

7+ years of Account Management, Customer Success, or Strategic Sales experience, with at least 3 years owning enterprise accounts in SaaS or healthcare technology.
Demonstrated track record of growing and retaining $1M+ ARR accounts.
Executive presence and credibility with senior client stakeholders.
Strong account planning, EBR design, and consultative engagement skills.
Bachelor's degree required.

Nice To Haves

Healthcare industry knowledge — health plans (MA, Medicaid, Commercial), CMS programs, Stars / HEDIS — strongly preferred.
Executive Presence — Comfortable and credible with senior client stakeholders.
Account Strategy — Sees the path from current state to deeper partnership.
Consultative Engagement — Leads with insight, not features.
Cross-Functional Influence — Mobilizes the mPulse org behind the account.
Commercial Awareness — Understands enterprise economics and contract structure.
Customer Advocacy — Brings the client's voice into mPulse with rigor.

Responsibilities

Serve as the primary, dedicated owner of a small Enterprise account portfolio.
Be the single point of accountability for each client's experience with mPulse.
Build and hold relationships with director-level and above stakeholders.
Earn time with C-suite stakeholders for strategic and renewal conversations.
Co-author and maintain Mutual Success Plans with each client.
Drive measurable outcomes against shared goals.
Lead the design and delivery of executive-grade EBRs and QBRs.
Frame value in client terms (Stars, member growth, total cost of care).
Develop and execute the multi-year strategy for each account — retention, expansion, contract structure, executive engagement.
Quarterback the mPulse team behind each account: Product, Implementation, Customer Success, Finance.
Identify and address risks proactively.
Lead the renewal motion in partnership with the Manager / Senior Manager.
Synthesize client insights and bring them back to Product and Marketing in actionable form.