Strategic Account Manager, Clinical Solutions

Elsevier • Carapichaima, MO

5d • $100,900 - $201,900 • Hybrid

About The Position

Join Elsevier’s Clinical Solutions sales team as a Sales Account Manager and play a key role in delivering innovative SaaS solutions backed by Elsevier’s highly trusted evidence-based content to hospitals, healthcare systems, and home health organizations across the United States and Canada. As a Sales Account Manager with a portfolio of healthcare clients, you’ll be the primary sales contact and trusted advisor responsible for developing long-term relationships, ensuring adoption, minimizing churn, and identifying opportunities to grow each account. We are seeking West Coast and Midwest applicants.

Requirements

• 2+ years of experience in healthcare sales or account management – ideally selling SaaS technology or information solutions to hospitals or health systems.
• Bachelor’s degree required.
• Proven success in renewal management, upselling, or cross-selling.
• Display confidence when presenting to and influencing clinical, operational, and executive stakeholders.
• Excellent presentation, communication, and strategic thinking skills.
• Able to thrive in a fast-paced, deadline-driven environment
• Skilled in using Salesforce CRM and Microsoft Office tools (Excel, PowerPoint, Word).
• Able to adopt sales methodologies such as MEDDPICC, Challenger, Miller Heiman and/or Franklin Covey within your workflow.
• Able to travel overnight, generally up to 30% of the time or based upon the needs of the business and our customers.

Responsibilities

• Developing and delivering proactive engagement strategies, health checks, and business reviews.
• Analyzing product usage and satisfaction to ensure renewals and long-term value.
• Identifying risk signals early and take action to mitigate churn.
• Negotiating contracts that are mutually beneficial to both the customer and Elsevier.
• Identifying upselling and expansion opportunities aligned with customer goals.
• Positioning additional Clinical Solutions products to meet emerging needs through consultative selling.
• Leading sales motions from discovery through negotiation and closing.
• Building deep, trusted relationships with stakeholders across clinical, administrative, and IT functions.
• Serving as a consultative partner aligned to client objectives.
• Studying market trends and become an industry expert within your designated health system region.
• Owning the end-to-end sales process for renewals and expansions.
• Coaching sales executives on expansion opportunities that meet customer needs
• Forecasting accurately and manage pipeline using Salesforce CRM.
• Working closely with Sales Executives and Customer Success to drive results.
• Sharing market feedback and help shape product improvements.
• Supporting coaching, mentoring and training of new team members on occasion.

Benefits

• Health benefits: medical, dental, and vision coverage
• Retirement benefits: 401(k) with match and Employee Share Purchase Plan
• Wellbeing: wellness platform, Headspace subscription, and Employee Assistance Programs
• Insurance: short- and long-term disability, life, accidental death, critical illness, and hospital indemnity
• Family benefits: parental leave, adoption, and surrogacy support
• Savings accounts: HSA, FSA, dependent care, and commuter benefits
• Paid time off, plus volunteer and Employee Resource Group participation days
• Wellbeing initiatives
• Shared parental leave
• Study assistance
• Sabbaticals

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level