Strategic Account Executive- Insurance

Microsoft • San Diego, CA

11d • $133,000 - $239,800

About The Position

The Insurance Strategic Account Executive drives long-term business growth, strategic partnership, and customer success within important Microsoft insurance customers. Serving as the senior account leader and trusted advisor to business and technology executives, the role builds relationships across customer organizations, understands strategic priorities and industry pressures, and aligns Microsoft capabilities to customer business outcomes.

The role develops and leads a comprehensive account strategy grounded in customer priorities and changes affecting insurance, including AI, data modernization, cloud transformation, cybersecurity, customer and employee experience, and operational efficiency. It identifies and shapes transformational opportunities, builds executive sponsorship, and translates customer priorities into sustained growth for the customer and Microsoft.

The Strategic Account Executive leads the broader Microsoft account team, coordinating specialists, engineering, partners, and industry resources around a shared customer strategy. The role is accountable for business outcomes and execution, stewards the overall Microsoft relationship, anticipates risks, addresses customer concerns, navigates competitive dynamics, and mobilizes Microsoft leadership and resources as needed. Its overall goals are to expand Microsoft's strategic relevance, create measurable customer value, and build durable long-term account growth.

Microsoft describes its mission as empowering every person and organization on the planet to achieve more. Its employees are expected to bring a growth mindset, innovate, collaborate, and uphold respect, integrity, and accountability while fostering an inclusive culture.

Requirements

• Bachelor's degree and 10+ years of experience working in an industry and/or driving digital transformation; or master's degree and 9+ years of such experience; or 13+ years of such experience; or equivalent experience.
• 6+ years of experience making recommendations to and/or collaborating with mid-to-senior-level executives.
• 8+ years of experience closing large, complex agreements or deals.
• Must be authorized to work in the United States without requiring employer visa sponsorship now or in the future.

Nice To Haves

• Experience working in the financial services or insurance industry and driving digital transformation, or equivalent experience.
• Demonstrated experience working with financial services or insurance organizations, using industry knowledge to address customer challenges, navigate competitive landscapes, and drive digital transformation initiatives.
• Ability to leverage industry, market, and competitive insights to position Microsoft solutions, influence customer strategy, and strengthen customer engagement.

Responsibilities

• Develop and apply a mature, dynamic, multi-year customer account plan using proven methodologies to manage a sustainable long-term business portfolio.
• Lead account strategies that generate high-volume sales and new opportunities for Microsoft and partners, aligned with goals, budgets, and forecasts.
• Solicit feedback on customer needs, products, and features; understand the customer's business model; and develop targeted strategies that identify growth opportunities.
• Influence internal and external stakeholders and resources to advance customer needs, improve team capabilities and Microsoft offerings, and adapt messaging to the account.
• Work with internal and external partners, businesses, and technical decision makers to develop and promote tailored long-term account plans that grow sales and partner impact.
• Collaborate with partners and other organizations on discussions that affect the broader ecosystem.
• Expand strategic networks of internal and external partners and decision makers to support account execution and transactions.
• Orchestrate account strategy execution, coordinate diverse teams, prioritize and delegate work, and hold the team accountable for delivering account plans and growth.
• Use internal industry expertise to strengthen knowledge of emerging trends, competitors, customer priorities, and Microsoft's offerings, and apply that knowledge to improve solutions and account growth.
• Develop a comprehensive understanding of customer business needs, priorities, strategies, and industry conditions; anticipate needs and provide insights and education on joint approaches.
• Deliver differentiated long-term value and incorporate solutions into the customer's overall business strategy.
• Build and expand relationships across multiple levels of the customer organization to secure buy-in, execution, and broader impact.
• Orchestrate high-impact digital transformation solutions and develop strategies that demonstrate the value of Microsoft's cloud offerings in relation to account needs and industry trends.
• Bring the broader ecosystem together with the customer to identify ways to enrich value for the customer's customers.
• Build long-term customer loyalty, anticipate satisfaction risks, identify root causes, remove blockers, and establish recovery plans.
• Build customer trust by sharing current insights, challenging the customer when appropriate, and introducing ideas relevant to its business strategy.
• Establish communication channels for customer feedback to executives, provide executive sponsorship, and ensure feedback is addressed through a One Microsoft approach.
• Engage Microsoft decision makers to support customer strategy, goals, and optimization; influence customer decision makers to position Microsoft for increased customer investment and tailored solutions tied to KPIs.
• Serve as a trusted advisor to C-level business decision makers, mobilize and mentor the account team, and build partnerships using industry expertise and effective sales and communication strategies.
• Build new customer relationships and expand existing ones to create opportunities.
• Identify and qualify strategic, large, long-term opportunities; guide customers in recognizing opportunities; and drive new business across the team through a partner ecosystem.
• Use business cases to create and present compelling value propositions and tailored business plans that connect customer decision makers with Microsoft's broader solutions and generate opportunities.
• Articulate Microsoft's and partners' points of view, build connections throughout customer organizations, influence purchase decisions, and use relationships to address political blockers.
• Apply strategic, industry-focused insights to create long-term competitive advantage for customers.
• Participate in strategic discussions to evolve customer business models, apply Microsoft capabilities to complex business problems, and promote holistic digital initiatives between Microsoft and customers.

Benefits

• Certain roles may be eligible for benefits and other compensation; further benefits and pay information is available through Microsoft's careers website.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior