Strategic Account Director

Harris Computer • Remote - Illinois, IL

2d • $135,000

About The Position

ConnectureDRX is looking for self-motivated, proactive, results-oriented candidates who want to excel and learn in an open, professional, and team-oriented environment. You will have the opportunity to directly impact revenue retention and revenue growth. You will be responsible for managing a territory of ConnectureDRX's Health Plan accounts and will have quota responsibilities for both revenue retention and growth. This position requires solid experience and understanding of Health Plans, software sales, sales operations, contract negotiations, and people management in support of the account. Salary: 135K Provides strategic leadership and represents the business unit as the voice for account management both internally and externally (includes customer-facing communication). Develop and implement strategic territory business plans to meet or exceed territory goals. Produce and manage account development plans and opportunity analyses Ensure full utilization of ConnectureDRX solutions during initial ramp up of new accounts.

Requirements

• Excellent people skills and ability to build relationships with customers
• Excellent written and verbal communication and presentation skills
• Ability to think on their feet and make actionable and sound decisions with incomplete information
• Strong decision-making, analytical and organizational skills
• Ability to guide development and execution of strategic and tactical business plans
• Ability to influence internally without direct authority
• Ability to quickly learn and understand ConnectureDRX solution suite and articulate our value proposition
• Identify and build strategic relationships with operational and executive staff within accounts to ensure the highest levels of efficient interaction
• 3 -5 years of related experience working with customers in the Health Plan account space.
• Healthcare technology and Health Plan experience required
• Project or Program management experience
• Bachelor’s Degree

Responsibilities

• Provides strategic leadership and represents the business unit as the voice for account management both internally and externally (includes customer-facing communication).
• Develop and implement strategic territory business plans to meet or exceed territory goals.
• Produce and manage account development plans and opportunity analyses
• Ensure full utilization of ConnectureDRX solutions during initial ramp up of new accounts
• Call, visit and coordinate regular meetings with the accounts to review account status, solution utilization, product enhancements, and product expansion opportunities. e.g. Account governance meetings, Quarterly Business Reviews, Annual strategic planning, etc.
• Ensure exceptional customer retention and overall satisfaction with ConnectureDRX solutions
• Collaborate with ConnecutreDRX Product Management, Customer Service Management, and other operational teams in support of accounts
• Identify upsell opportunities with responsibility to present, coordinate demonstration, propose pricing, and close
• Identify service and utilization trends within the Health Plan, then develop and execute an action plan to address the issues.
• Respond to service escalations in a timely manner and ensure escalations are brought to full resolution.
• Any other duties as applicable to the position.

Benefits

• 3 weeks' vacation and 5 personal days
• Comprehensive Medical, Dental and Vision coverage from your first day of employment
• Employee stock ownership and RRSP/401k matching programs
• Lifestyle rewards
• Flexible work options

What This Job Offers

• Job Type: Full-time
• Career Level: Senior