Strategic Account Director (Hybrid)

KnowBe4•Clearwater, FL

1d•Hybrid

About The Position

The Strategic Account Director position is responsible for developing and managing Accounts designated as Global Accounts and maximizing all sales opportunities within those accounts. More specifically, this position will be charged with promoting and selling KnowBe4’s products and services, with the objective to achieve and exceed monthly sales quota. This can be achieved by targeting your book of business and maximizing cross sale opportunities, increasing subscription levels and adding on additional seats due to account growth. This role will work closely with the assigned customer account teams including the Customer Success Manager and other Account Executives/Managers as necessary to ensure increased ARR and more product suite adoption and coordinate any territory specific deals relating to their global accounts. KnowBe4 is the global leader in Human Risk Management, trusted by over 70,000 organizations worldwide to secure their employees and AI agents for over 15 years. We're pioneering a new era of security. AI-powered since 2016. And market-leading since day one. Our HRM+ combines continuous risk intelligence, advanced technical defenses, and personalized training to help organizations build strong security cultures. We help organizations understand, measure, and reduce human risk across their entire workforce, defending against, deepfakes, and emerging AI-powered threats. We believe that protecting organizations from cyberthreats and creating a positive environmental impact go hand in hand. True resilience is collective, it requires us to protect our people, our data, and our planet.

Requirements

Bachelor's Degree strongly preferred (exceptions may be made for military experience). Degree in any field acceptable, but a plus if Cybersecurity, Computer Science, IT, Business, Marketing.
Proven track record selling to EVP and C-level (CISOs and Security Teams a plus)
5+ years SaaS sales experience (Cybersecurity preferred but not required)
Experience selling deals $100K - $200K in the Enterprise segment
Experience selling multi-year deals
International: English and local language proficiency required.
Has demonstrated expertise in value-based selling methodologies with enterprise accounts
Executive-level presentation and communication skills
Experience with strategic account planning and management showing measurable account growth
Experience managing and progressing opportunities involving multiple stakeholders
Has a track record of managing and closing complex, multi-year deals with multiple stakeholders
Experience creating and communicating compelling business cases
Experience with consultative selling approach and value selling methodology
Experience handling technical objections
Skilled in running discovery conversations and managing tailored product demonstrations
Technical aptitude with experience using sales tools
Experience with CRM systems (preferably Salesforce)
Experienced with pipeline management & accurate forecasting
Familiarity with standard concepts, practices and procedures within the IT Security Field
Experience with Salesforce and Gmail
Network or Security Plus preferred
Achievement in demanding extracurricular activities (e.g., debate team captain, entrepreneurial ventures)
Self-motivated with a growth mindset and continuous learning orientation
Strong competitive spirit balanced with collaborative approach
Demonstrated interest in cybersecurity sales
Consistently positive attitude even in the face of adversity
Quick learner with strong listening skills
Strong written and verbal communication skills, with previous presentation experience
Excellent phone presence and professional demeanor
Time management and organizational skills
Ability to handle rejection and maintain persistence
Stats driven business professional
Motivated, energetic self-starter
Strong collaborative and teamwork skills
Must be able to work with minimum supervision
General understanding of: Human Risk Management & challenges faced by IT / InfoSec Teams / Compliance & Board Members, Basic network and email security concepts, SIEM/SOAR platforms, Zero Trust Architecture, Cloud security architecture, Phishing attack vectors, Identity & Access Management, Security orchestration and automation
General understanding of Security Technology Stack: Enterprise IAM solutions (Okta, Ping, Azure AD), SIEM platforms (Splunk, QRadar, LogRhythm), EDR platforms (CrowdStrike, Carbon Black, SentinelOne), Cloud security (AWS Security Hub, Azure Security Center), Email security solutions, GRC platforms
Genuine curiosity and strong desire to learn about cybersecurity and technical concepts
Basic computer literacy and comfort with business applications
Ability to quickly grasp and explain basic technical concepts
Ability to translate complex topics into simple terms
Interest in keeping up with current technology and cybersecurity trends
Proven track record of grit and resilience in challenging situations, with high performance under pressure
Collegiate athlete or competitive sports background demonstrating rigorous discipline, teamwork, dedication, and competitive spirit
History of setting and achieving ambitious personal or professional goals
Track record of leadership in team settings

Nice To Haves

Degree in Cybersecurity, Computer Science, IT, Business, Marketing.
Cybersecurity experience
Network or Security Plus preferred

Responsibilities

Promote and sell KnowBe4’s range of products and services.
Build and maintain a pipeline of potential customers by developing and managing relationships with prospects.
Build and maintain a pipeline of potential cross sale, add-on and upgrade opportunities by developing and managing relationships with your assigned customer accounts.
Identify key decision makers and develop meaningful relationships that add value and drive future account growth.
Articulate the value proposition of KnowBe4’s full suite of products and help the customer understand how it will improve their business’s security awareness training (and security overall).
Achieve or exceed monthly quotas and/or targets.
Be well versed in KnowBe4’s product offerings and promote the products and services at trade shows as requested.
Follow up on marketing leads to generate sales opportunities and pipeline.
Act strategically in offering or negotiating discounted pricing, in line with established policies and procedures.
Maintain accurate and thorough records for customer calls, emails, notes, tasks, demos and other relevant information in compliance with the Administration Policy.
Support in the renewal process where there is an opportunity to grow the account.
Work with those Customer Success Managers and Renewal Specialists assigned to your customer accounts to the end of your customers increasing their commitment and use of the KnowBe4 Product Suite.
Partner with KnowBe4 Revenue teams on methods/ strategies to achieve increased account penetration of Global accounts.
Global Account Mapping.
Traveling to meet on-site with C-Levels and other Executives for their assigned accounts.