Strategic Account Director
About The Position
Welcome to the Agentic Commerce Era At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce, Feedonomics, and Makeswift, we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. Simply said, we help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers, working together to shape the future of commerce, this is the place for you.
Requirements
- 7+ years of full-cycle sales experience, including 3+ years closing complex SaaS or eCommerce deals in enterprise or upper mid-market segments
- Talented Seller - You have a demonstrated ability to drive complex sales with all stakeholders, including executive management and technical teams, and have successfully, consistently achieved quotas and objectives within an outbound, client acquisition driven business
- Master Influencer - Excellent written/verbal communication and customer relationship skills are critical
- Tech Savvy - Strong Internet, email, and electronic document management skills are a must.
- eCommerce geek - Technical understanding of software and the ecommerce space combined with strong business and sales acumen
- Ethical - You are customer focused and do the right things the right way every time
- Attentive - You are able to manage sensitive client information and numerous details with ease
- Driven - You are a results-oriented closer with a positive outlook and a clear focus on quality and business performance
- Analytical - You are able to provide consistent, accurate sales forecasts
- Solution Oriented - You have the ability to identify and creatively solve complex problems to keep a sale on track
- Confident - You’ve mastered the art of the cold open, have developed skills for overcoming objections, and have a healthy approach to handling rejection
Nice To Haves
- A basic understanding of HTML, CSS and internet technologies (shopping carts, web hosting, email and online marketing tools) a big plus
Responsibilities
- Own and grow a high-value enterprise territory, acquiring net new accounts that align with strategic verticals or complex use cases
- Actively manage the sales process, including positioning, presenting and /demoing the product, and closing sales
- Act as territory owner and subject matter expert
- Build and manage a book of business through outbound prospecting as well as inbound leads
- Identify each client’s unique needs and cultivate effective sales strategies and proposals
- Coordinate resources for implementation
- Be the expert - Provide eCommerce industry information to clients regarding web design, online marketing (SEO, PPC, Email Marketing, Google Analytics), ecommerce strategies, etc.
- Meet or exceed your sales targets and performance metrics
- Be organized - maintain a CRM with leads and effectively manage an account set, keep detailed and accurate notes of all sales related activities
- Think like a CEO - communicate with management team and team members to increase client satisfaction and conversion and drive overall sales improvements
- Engage closely with the BigCommerce Partner Ecosystem and Sales Engineering team to design solutions and close sales both over the phone and on-site, depending on client size and need
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
