Strategic Account Director

Intellum, Inc.

3d•Remote

About The Position

Intellum is the leader in corporate education technology and powers the largest, most successful customer, partner, and employee learning programs in the world. Large brands and fast-moving companies like Google, Meta, Amazon, Walmart, Xero, Atlassian, Mailchimp, Airbnb, Stripe, and TikTok rely on Intellum to engage and educate the audiences they touch. We have always been a “remote first” company and are proud to have team members located all over the world. We value Curiosity, Creativity, Perseverance, and Kindness and strive to demonstrate these core values every day. Our culture is very important to us. We invest in our people in fun and exciting ways, including personal development budgets and an annual all-company retreat that is focused less on work and more on human connections. We are in growth mode, and our “smart growth” approach ensures that we will continue to scale our company effectively. The Strategic Accounts Director acts as a strategic consultant, account leader, and salesperson to our existing flagship clients. You are responsible for growing revenue and deepening customer partnerships by identifying expansion opportunities, aligning solutions to customer goals, and building executive relationships to position strategic value and drive account growth

Requirements

8-10+ years of experience in relevant client-facing revenue roles, such as Sales, Customer Success, or Account Management, with a focus on large enterprise clients.
Demonstrated success in sales and account renewal & upsell
Proven experience working with high-profile clients (e.g., FAANG companies), managing complex, multi-layered relationships.
Deep understanding of SaaS platforms, LMS, CMS, or similar tools.
Bachelor’s degree in a related field or equivalent experience.

Responsibilities

Own and Develop Account Plans:
Risks & Opportunities ( Customer landscape including corporate objectives, business strategies, buying centers, L&D initiatives with competitors, tech stack )
Relationship Map ( Targeting relationships with C-level, VP, Executive Owners )
Action Plan
Document and maintain in Salesforce, including customer mapping, whitespacing of opportunities, and related action plans
Identify, build, and cultivate executive level customer relationships
Identify New Group opportunities
Own EBRs (partnering with Account Manager), ensuring customer Executive level attendance and strategic focus on outcomes and growth opportunities.
Partner with Account Manager on health checks, staying informed about relationships and strategy.
Negotiate expansion contracts, as well as complex renewals (changes in legal terms, etc)
Pipeline development responsibilities including:
EBRs, Client Summits, Client Visits, Loss/Re-engage opportunities from the trailing 24 months or longer and general prospecting to gain access to Executive stakeholders in current and new business groups within assigned accounts