Strategic Account Director

Ricoh Americas Holdings

5d

About The Position

Strategic Account Director Position Profile: Strategic Account Director The Strategic Account Director is responsible for developing and executing a strategic account plan that addresses the client’s key challenges and business objectives. This role defines long‑term goals for assigned accounts, builds and strengthens customer relationships, identifies business opportunities, leads industry discussions and seminars, and coordinates customer engagement in industry-specific events. The Strategic Account Director will collaborate with subject matter experts and vendor partners to design effective solutions. This role is accountable for delivering profitable revenue growth, expanding service offerings, and ensuring overall account retention.

Requirements

• Bachelor’s degree or equivalent experience.
• 5+ years of industry experience; leadership experience preferred.
• 5+ years of successful sales experience.
• Experience working with executive-level leaders in Fortune 1000 companies.
• Demonstrated ability to grow service-based offerings.
• Strong business acumen and executive presence.
• Excellent follow-up, negotiation, and communication skills (verbal, written, and presentation).
• Commitment to self-development and continuous learning.
• Deep industry expertise.
• Demonstrated success using collaboration to influence outcomes.
• Creative problem‑solving and proactive thinking.
• Ability to develop and maintain strong professional relationships with stakeholders.
• Up-to-date knowledge of Ricoh offerings.
• Solid understanding of solution design processes and industry‑specific technologies.

Nice To Haves

• Industry-specific certifications preferred.

Responsibilities

• Serve as an industry subject matter expert by facilitating strategic planning discussions and participating in industry seminars and forums.
• Share and apply best practices with prospective customers and peer Account Directors within the assigned industry.
• Lead quarterly business reviews and annual strategic planning sessions with relevant subject matter experts.
• Conduct research and prepare targeted questions to uncover key challenges and opportunities to deliver value-added solutions.
• Connect customer requirements to broader industry trends; interpret customer financials to identify priorities and objectives.
• Collaborate with the Digital Solutions Center to share portfolio gaps and support solution development aligned to client outcomes.
• Identify key business owners and understand how their challenges and objectives align with overall account goals.
• Develop and present meaningful, relevant content to department leaders, providing updates on initiatives and performance.
• Confidently articulate where solutions have been successfully implemented.
• Share best practices internally and externally through account summaries, case studies, and press releases.
• Secure customer references as needed.
• Maintain relevant industry certifications.
• Own and achieve all annual revenue and profit targets, with a focus on sustainable long‑term growth.
• Develop comprehensive business plans for assigned accounts, including 1‑year and 3‑ to 5‑year strategic roadmaps.

What This Job Offers

• Job Type: Full-time
• Career Level: Director