Strategic Account Director - Remote

UnitedHealth Group•Eden Prairie, MN

1d•Remote

About The Position

The Strategic Account Director serves as the primary relationship owner for a portfolio of strategic clients, responsible for driving client satisfaction, retention, and profitable growth. This role acts as a trusted advisor to senior client stakeholders while leading cross-functional teams to deliver high-quality solutions aligned to client business objectives. You will operate at the intersection of client strategy, service delivery, and growth—ensuring commitments are met while identifying opportunities to expand value.

Requirements

7+ years of experience in account management, client services, consulting, or related roles
7+ years of experience of success managing strategic client relationships and driving revenue growth
7+ years of experience working with senior client stakeholders (VP/C-suite level)
Demonstrated ability to lead in a highly matrixed environment
Solid business acumen, strategic thinking, and problem-solving skills
Ability to travel up to 15%25

Nice To Haves

Experience in healthcare, financial services, or managed services environments
Experience working across large, complex organizations
Background in product, operations, or technology-enabled services
Excellent communication and executive presence

Responsibilities

Serve as the primary point of contact and trusted advisor for assigned clients
Build and maintain strong, consultative relationships with executive stakeholders (VP/C-suite)
Develop a deep understanding of client strategies, priorities, and business challenges
Represent the “voice of the customer” internally to influence product, service, and innovation decisions
Develop and execute strategic account plans to drive revenue growth, retention, and profitability
Identify and advance upsell and cross-sell opportunities in partnership with sales teams
Lead contract renewals, negotiations, and performance commitments
Deliver measurable value outcomes including savings, performance improvements, and ROI
Ensure delivery of services meets or exceeds client expectations and contractual commitments
Coordinate across operations, product, and technology teams to resolve issues and improve performance
Monitor account health, service levels, and key performance metrics (e.g., NPS, retention, SLAs)
Act as escalation point for high-impact client issues and drive resolution
Lead and influence matrixed teams across the organization to achieve account objectives
Align internal stakeholders around client priorities and execution plans
Facilitate collaboration across business units to deliver integrated solutions
Develop and present executive-level reporting on performance, value delivered, and growth opportunities
Translate complex data into clear, compelling client value stories
Conduct regular business reviews with client leadership