Strategic Account Development Executive - Marketplace
About The Position
On the Outside Account Development team, we expand on existing DoorDash partnerships while identifying opportunities for further engagement, growth, and performance on our platform. We learn more about each merchant’s business and growth goals and build a path to increased revenue, stronger operational performance, and long-term ROI — all while accommodating the diverse and rapidly evolving needs of our partners. We're looking for outside sales executives to join us as Strategic Account Development Executives. In this role, you’ll connect existing merchant partners with new and powerful tools across DoorDash Marketplace, our flagship suite of products that helps merchants get discovered, drive orders, optimize operations, and grow sustainably. You will ensure partnership terms make sense for both DoorDash and the merchant while driving adoption of high-impact Marketplace solutions — including menu optimization, promotions, Sponsored Listings, Offers, store page enhancements, and additional merchandising tools that improve conversion. You will ensure sustained success and increased sales across your book of business. You will report to the Manager of Strategic Account Development in our Outside Sales organization. Once our offices reopen, we expect this role to be flexible with some time in-office (1–2 days/week), in the field (up to 50%), and working from home.
Requirements
- 5+ years of sales experience, including at least 3+ years selling to an existing client base (upsell, cross-sell, promotions, expansions).
- 3+ years of B2B and SaaS sales experience.
- Led an outside sales end-to-end cycle, ideally within a product-driven or marketplace environment.
- Align partners while managing project timelines and expectations, or bring related project management experience.
- Strong data skills, including knowledge of Excel and experience creating data-backed sales narratives.
- Own client-facing conversations, influence stakeholders, and navigate complex negotiations confidently.
Nice To Haves
- Familiarity with online marketplaces, local commerce ecosystems, or merchant-facing tech platforms.
Responsibilities
- Educate merchants on the full range of DoorDash Marketplace products, including: Marketplace storefront & ordering experience, Marketing & Merchandising tools, Menu & store page optimization, Operational tools & insights, Merchant success programs.
- Showcase how DoorDash drives demand through a high-intent customer base, easy ordering, and visibility across our consumer app and web.
- Promote adoption of Sponsored Listings, Offers, Promotions, and DashPass strategies to improve conversion, increase order volume, and expand customer reach.
- Help merchants improve their presence on Marketplace through photo enhancements, menu structure, item descriptions, and feature adoption to increase search ranking and customer engagement.
- Guide merchants on tools that improve store performance, from prep-time accuracy and store hours to order batching, store-level analytics, and actionable reporting.
- Connect partners to platform features like reviews management and customer engagement tools to retain customers and improve satisfaction.
- Run your end-to-end sales process with advanced discovery, consultative selling, and complex pipeline management.
- Excite existing accounts about the potential to grow revenue share through Marketplace optimizations and adoption of new platform features.
- Engage with strategic decision makers (C-suite, VPs, owners) and use data to tell a compelling story around Marketplace performance and opportunity.
- Close partners on upgrades, upsells, and cross-sells across Marketplace, including marketing packages, merchandising visibility, and operational enhancements.
- Use internal data and unit economics to forecast revenue growth and explain how Marketplace solutions improve sales, brand perception, and customer acquisition.
- Build internal guides for Marketplace selling motions and best practices to scale the team’s impact.
- Collaborate with regional Strategic Partner Managers (5+ at a time) to close and renegotiate Marketplace-centered sales terms.
- Travel across your region (up to 40%), with flexible scheduling and hybrid work options.
Benefits
- 401(k) plan with employer matching
- 16 weeks of paid parental leave
- Wellness benefits
- Commuter benefits match
- Paid time off
- Paid sick leave
- Medical benefits
- Dental benefits
- Vision benefits
- 11 paid holidays
- Disability insurance
- Basic life insurance
- Family-forming assistance
- Mental health program
- Equity grants
- Sales commission
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
