347 STR MGMT/e-COMMERCE SUPERVISOR

Kroger•Normal, IL

About The Position

Manage the day-to-day operations of the store’s e-Commerce department to achieve sales objectives, goals, and budgets. The supervisor staffs the department and develops associates to achieve desired results while demonstrating the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The role oversees customer experience, order fulfillment, staffing, associate training and performance, compliance with laws and food-safety procedures, equipment and expense management, and execution of e-Commerce initiatives. It also communicates operational feedback and issues to store, district, field, and division teams.

Requirements

High school diploma or GED.
Proven supervisory experience.
Prior experience in the selection and hiring process.
Strong organizational skills.
Ability to lift up to 25 pounds frequently and up to 50 pounds several times throughout the day.
Ability to stand for extended periods and/or walk constantly.
Ability to stoop, kneel, or crouch several times per hour.
Proficiency in Microsoft Office.
Excellent oral and written communication skills.
Strong leadership skills.

Nice To Haves

Bachelor’s degree.
Experience with and knowledge of Point of Sale (POS).

Responsibilities

Ensure the store e-Commerce department meets or exceeds customer expectations for ease of shopping, variety, freshness, and cleanliness.
Interview, select, and hire candidates for the online shopping department.
Meet product-flow demands and create schedules according to guidelines.
Develop associates to meet productivity standards and certify them once they meet or exceed goals.
Ensure associates follow local, state, and federal laws, food-safety procedures, and company guidelines.
Train associates in the functions and duties of order selector and customer attendant roles.
Lead the team in planning, implementing, and executing e-Commerce initiatives.
Achieve or exceed weekly, period, and annual sales and wage budgets, as well as other targeted goals, including customer satisfaction that supports repeat sales.
Assist in analyzing and responding to the competitive landscape.
Ensure orders are filled promptly and effectively with requested products or comparable substitutes.
Apply best practices for selecting substitutions when items are out of stock.
Follow processes that streamline order collection, product handling, checkout, and delivery.
Report inventory issues, including out-of-stock items, to department heads in a timely manner.
Troubleshoot e-Commerce department equipment and devices.
Provide feedback on operational plans and programs to the store management team, district manager, field specialist, coordinators, and division e-Commerce manager.
Report item shelf-allocation issues to the division KOMPASS team.
Monitor and control department expenses.
Ensure preventative maintenance is performed on all department equipment.
Supervise and coach direct reports, complete performance reviews, and provide feedback.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict reasonably, nonconfrontationally, and cooperatively.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.