Storeroom Attendant

Choice Hotels International•Chicago, IL

19h•Onsite

About The Position

The role of Storeroom Attendant is to maintain the storeroom by properly storing all food goods in pre-designated areas with proper rotation. This includes maintaining cleanliness of storerooms daily, unpacking all goods for proper distribution, stocking the kitchen with food goods, and rotating in-process stock. The position also requires maintaining a safe work environment and reporting or correcting any unsafe acts or conditions. The attendant is expected to create 100% guest satisfaction by providing the Radisson experience through genuine hospitality and exceeding guest expectations. This involves giving personal attention, taking personal responsibility, and using teamwork when providing guest service. Resolving guest problems with empathy and follow-through is also a key aspect of the role, as is providing ongoing genuine hospitality and teamwork. The attendant must also assume responsibility to notice when a guest is not satisfied and use their best judgment regarding the 100% Guest Satisfaction Guarantee. Other duties as required to provide the service brand behavior will also be performed.

Requirements

Minimum one year management experience in full service stewarding operations
3 years experience in hotel food and beverage
High school diploma required
Excellent oral and written communication skills
Collaborate effectively with other hotel employees and managers to ensure teamwork
Able to resolve conflicts guests, supervisor and employee
Ability to multitask and work well under pressure
Basic computer skills in MS Office, reservation systems, and point of sales systems
Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity

Nice To Haves

bachelor’s degree in hospitality preferred

Responsibilities

Maintains proper storage of all food goods in their pre-designated areas
Keeps storerooms organized and clean for proper storage
Maintains cleanliness of storerooms daily
Unpacks all goods for proper distribution
Stocks kitchen with food goods; rotates in-process stock
Maintains safe work environment, reports or corrects any unsafe acts or conditions
Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Guarantee
Performs other duties as required to provide the service brand behavior