Do Not Apply - Test Requisition (STM)

Michaels Stores

3d•Onsite

About The Position

Deliver friendly customer service, help customers shop the store and find what they are looking for, and provide a fast, friendly checkout experience. Complete truck unloading and merchandise duties throughout the store, including maintaining store recovery standards to deliver the company’s Brand Promises. Team members are cross-trained in Custom Framing selling and production and may perform other duties as assigned. The role is based in a public retail store. Public areas are climate controlled, while some stock rooms may not be. Some outdoor work may be required when retrieving shopping carts or unloading trucks. The frame shop contains a glass cutter and heat press. Work hours include nights, weekends, and early mornings. Applicants in the U.S. must meet applicable federal, state, and local legal requirements. Team members in this role must be at least 16 years old.

Requirements

Must be at least 16 years old.
Must satisfy applicable federal, state, and local legal requirements of the job.
Ability to remain standing for long periods.
Ability to move throughout the store.
Ability to bend, lift, carry, reach, and stretch regularly.
Ability to lift heavy boxes and access high shelves using a ladder or similar equipment.

Nice To Haves

Retail and/or customer service experience is preferred.

Responsibilities

Help customers shop, locate products, and find solutions.
Provide a fast and friendly checkout experience and handle cash according to standards.
Engage customers about the Rewards program and Private Label Credit Cards and complete enrollments.
Educate customers about the Voice of Customer (VOC) survey.
Assist with omnichannel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
Participate in truck unloading, stocking, and planogram (POG) processes.
Complete merchandise recovery and maintenance, including merchandise returns/go-backs and general store recovery, to support a well-merchandised and in-stock store.
Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
Support shrink and safety programs.
Follow Standard Operating Procedures (SOPs) and company programs, policies, and standards to ensure compliance with applicable laws and requirements.
Interact with others in an accepting and respectful manner; remain positive and respectful in difficult situations; promote the organization’s vision and values; and serve as a positive role model for other Team Members.
Cross-train in Custom Framing sales and production.
Perform other duties as assigned.