Do Not Apply - Test Requisition (SM)

Michaels Stores

3d•Onsite

About The Position

Store Managers spend the vast majority of their time on managerial work. They lead and manage a team, hold the team accountable for delivering a great customer experience and achieving desired results, ensure the store and team are ready to deliver customer brand promises, and plan and communicate workload activities and KPIs so the team executes appropriately within budget. Minimal, if any, time is expected to be spent on non-managerial tasks such as cashiering, setting planograms, and stocking shelves. The Store Manager oversees store operations, team performance, sales and profit plans, customer experience, shrink and safety programs, staffing, and compliance with company policies, procedures, laws, and requirements. The role also serves as Manager on Duty and maintains operational understanding of all store departments, including cross-training managers in custom framing sales and production.

Requirements

At least 5 years of retail experience, including specialized knowledge of inventory management, merchandising, and customer service excellence.
At least 2 years of experience directly supervising a diverse team, including performance management and talent development.
Ability to remain standing for long periods and move throughout the store.
Ability to bend, lift, carry, reach, and stretch regularly; lift some heavy items; and access high shelves using a ladder or similar equipment.
Applicants in the U.S. must satisfy applicable federal, state, and local legal requirements of the job.

Responsibilities

Lead and manage all aspects of the store, including adherence to Standard Operating Procedures and company programs, compliance with applicable laws and requirements, execution of company policies and standards, and accountability for store conditions and results.
Deliver the sales plan, profit plan, and other KPIs in conjunction with annual performance objectives, and manage the team to achieve role-specific KPIs.
Lead execution of the customer brand promises.
Implement and lead shrink and safety programs to achieve goals.
Use company tools to set, prioritize, and communicate goals and provide overall management to team members and customers.
Staff the store with qualified team members; hire, train, observe, and coach them to achieve results.
Lead performance management and, when necessary, disciplinary processes; identify talent and develop team members for advancement.
Use leadership competencies for continued self-development.
Interact with others in an accepting and respectful manner, remain positive and respectful in difficult situations, promote commitment to the organization’s vision and values, and serve as a positive role model.
Serve as Manager on Duty.
Maintain operational understanding of all store departments, remain cross-trained, and ensure all managers are cross-trained in custom framing selling and production.
Perform other duties as assigned.