Store Team Leader - Retail Operations - Clinton Township, MI

L.L.Bean • Clinton Township, MI

5d • Onsite

About The Position

L.L.Bean is hiring a full-time, year-round Store Team Leader of Retail Operations for its Partridge Creek Mall store in Clinton Township, Michigan. The role drives business results, directs team talent, supports the store leadership team, and ensures delivery of the L.L.Bean customer experience. It also promotes the company’s core values and helps uphold the integrity of its brand, culture, and mission.

The role supports store productivity and operations, including stockroom organization, freight processing, replenishment, returns, transfers, omnichannel orders, and loss prevention. It also helps create a strong customer experience by supporting sales and conversion, analyzing business reports, maintaining sales-floor availability, and delivering fitting-room service.

The Store Team Leader trains and develops associates, supports onboarding and product training, maintains employee communications, and helps foster an inclusive work environment. The role also contributes to financial and operational results, staffing and scheduling recommendations, employee coaching, peak-season readiness, expense management, and health and safety. Depending on assignment, duties may include maintaining the cash office, keeping the service hub stocked and organized, and overseeing cashier execution.

Requirements

• Associate degree or equivalent.
• At least 2 years of retail experience with a relevant retailer.
• Excellent organizational and time-management skills.
• Systems knowledge, including POS, Word, and Excel, and comfort with social media platforms.
• Ability to build strong partnerships and collaborate to achieve goals.
• Ability to inspire and motivate others.
• Ability to maintain enthusiasm and a positive attitude.
• Demonstrated ability to foster an inclusive work environment and customer experience.
• Ability to work collaboratively in retail and serve customers and teams from a variety of backgrounds.
• Demonstrated interpersonal, written, and verbal communication skills.
• Ability to work a flexible schedule, including nights, weekends, and holidays.

Nice To Haves

• Mobility and willingness to relocate.

Responsibilities

• Maintain a clean, organized, efficient stockroom in accordance with operating standards and safety requirements.
• Manage inbound freight processing according to standard operating procedures and productivity guidelines, completing shipments within 24 hours of delivery.
• Work with other leaders to replenish the sales floor and move replenishment truck product to the floor.
• Oversee returns and assign appropriate quality codes according to standard operating practices.
• Execute store-to-store and store-to-warehouse transfers in a timely manner.
• Complete omnichannel work, including FES orders, phone-call management, and RIOs, according to guidelines.
• Follow loss-prevention policies and inspect back-of-house and sales-floor spaces for compliance.
• Model safe behaviors, evaluate risks, and help reduce risks to acceptable levels; may serve as a safety contact or liaison.
• Model and foster a service-first environment and seek opportunities to convert customers and build sales and brand loyalty.
• Act as Leader on Duty as scheduled to drive conversion and sales.
• Use business reports, including Qualtrics, variance reporting, and merchandise-group sales, to analyze trends and identify opportunities.
• Develop actions to improve customer loyalty and service metrics through business analysis.
• Execute recognition programs, including Living the Legend efforts and in-store contests.
• Review upcoming business events and develop activations and selling efforts to drive sales.
• Keep the sales floor full and sizes represented through regular size audits, and ensure fitting-room service supports conversion and units per transaction.
• Train and support associates by communicating standards, processes, policies, and procedures.
• Deliver GUIDE training for new hires and ongoing GUIDE training for year-round team members with the exempt leader team.
• Ensure guides perform effectively and complete 30-day and ongoing assessments.
• Support, direct, and develop store champions (buddies) and experts.
• Facilitate new-hire product training and plan and deliver seasonal product training materials.
• Maintain employee-facing communications, including break-room messages and communication boards.
• Ensure startup meetings occur and that their content is compelling and inspiring.
• Model inclusive and fair hiring practices and foster respectful, inclusive communication and collaboration.
• Contribute to financial results and area-specific metrics.
• Serve as a key holder as required, potentially opening or closing the store.
• Prepare and communicate daily task responsibilities to staff.
• Support team growth and development by leveraging individual and team strengths.
• Recommend staffing levels and schedules to meet work requirements.
• Respond to day-to-day employee issues and conflicts within defined parameters and company policies, under supervisor direction.
• Provide in-the-moment input, feedback, and coaching; refer performance concerns to store management for the performance-management process.
• Contribute to peak-planning preparation and readiness.
• Manage expenses and resources in accordance with budget guidelines, with a focus on payroll.
• Follow safety policies, report unsafe conditions or at-risk behaviors, and conduct work safely.
• When assigned, maintain the cash office according to policy, including signatures, accurate reconciliation, and organization.
• When assigned, keep the service hub stocked, uncluttered, and operating effectively.
• When assigned, support cashier execution and efficiency with a focus on service delivery.

Benefits

• Benefits package designed to support health and financial goals.
• Programs and perks intended to support work-life balance and time to recharge outdoors.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree