Store Team Leader - Retail Operations - Clinton Township, MI

L.L.Bean • Clinton Township, MI

7d • Onsite

About The Position

L.L.Bean is hiring a full-time, year-round Store Team Leader of Retail Operations for its Partridge Creek Mall store in Clinton Township, Michigan. The role drives business results, directs team talent, supports the store leadership team, and ensures delivery of the L.L.Bean customer experience. It also promotes the company’s core values and helps uphold its brand, culture, and mission.

The position supports store productivity and operations, including stockroom organization, freight processing, replenishment, returns, transfers, omnichannel orders, loss prevention, and safety. It contributes to customer experience and sales by leading on duty, analyzing business reports and trends, building customer loyalty, supporting sales-floor readiness, and ensuring effective fitting-room service. The role trains and develops associates, supports product education and team communication, and helps foster an inclusive and respectful workplace.

The Store Team Leader also supports total-store performance, staffing, scheduling, coaching, expense and payroll management, peak planning, and health and safety. As assigned, the role may maintain the cash office, stock the service hub, and oversee cashier execution. The anticipated starting base pay is $20.70; individual compensation may vary based on experience, qualifications, education, location, skills, competencies, and proficiency.

Requirements

• Associate degree or equivalent.
• At least 2 years of retail experience with a relevant retailer.
• Excellent organizational and time-management skills.
• Knowledge of systems such as POS, Word, and Excel, and comfort with social media platforms.
• Ability to build strong partnerships and collaborate to achieve goals.
• Ability to inspire and motivate others.
• Ability to maintain enthusiasm and a positive attitude.
• Demonstrated ability to foster an inclusive work environment and customer experience.
• Ability to work collaboratively in a retail environment and serve customers and teams from varied backgrounds.
• Demonstrated interpersonal, written, and verbal communication skills.
• Ability to work a flexible schedule, including nights, weekends, and holidays.

Nice To Haves

• Willingness and desire to relocate.

Responsibilities

• Maintain a clean, organized, and efficient stockroom in accordance with operating standards and safety requirements.
• Manage inbound freight processing according to SOP and productivity guidelines, completing shipments within 24 hours of delivery.
• Collaborate with other leaders to replenish sales-floor stock and move replenishment truck product to the floor.
• Oversee return processes and assign appropriate quality codes.
• Execute store-to-store and store-to-warehouse transfers in a timely manner.
• Complete omnichannel business tasks, including FES orders, phone call management, and RIOs, according to guidelines.
• Follow loss-prevention policies and inspect back-of-house and sales-floor areas for compliance.
• Model safe behaviors, evaluate risks, and help reduce risks to acceptable levels; may serve as a Safety contact or liaison.
• Model and foster a service-first environment, seek opportunities to convert customers, drive sales and brand loyalty, and rally the team toward these objectives.
• Act as Leader on Duty as scheduled to drive conversion and sales.
• Use business reports, including Qualtrics, variance reporting, and merchandise-group sales, to analyze trends and identify opportunities to improve customer loyalty and service metrics.
• Implement recognition programs, including Living the Legend efforts and in-store contests.
• Review upcoming business events, holidays, promotional weekends, and market trends; develop activations and selling efforts to drive sales.
• Keep the sales floor full and sizes represented by conducting regular size audits.
• Ensure high-quality fitting-room service to drive conversion and units per transaction.
• Support and train associates on standards, processes, policies, and procedures.
• Share product knowledge to build sales and customer loyalty; deliver GUIDE training for new hires and ongoing training for year-round employees, and ensure required assessments are completed.
• Support, direct, and develop store champions (buddies) and experts.
• Facilitate new-hire product training and develop plans for seasonal product training.
• Maintain employee-facing communications, including break-room messaging and communication boards, and ensure startup meetings take place with compelling content.
• Model inclusive and fair hiring practices and foster respectful, inclusive communication among team members.
• Contribute to financial measures and area-specific metrics.
• Serve as a key holder and potential store opener or closer as required.
• Prepare and communicate daily staff task responsibilities; use knowledge of team strengths to support growth and development.
• Recommend staffing and schedule adjustments to meet work requirements.
• Address day-to-day employee issues and conflicts within defined parameters and company policy, under supervisor direction.
• Provide timely input, feedback, and coaching; refer performance concerns to store management for the performance-management process.
• Contribute to peak planning, preparation, and readiness.
• Manage expenses and resources within budget guidelines, with a focus on payroll.
• Follow health and safety policies, report unsafe conditions or at-risk behaviors, and conduct work safely.
• As assigned, maintain the cash office according to policy, including signatures, accurate reconciliation, and organization.
• As assigned, keep the service hub stocked, uncluttered, and operating effectively.
• As assigned, oversee cashier execution and efficiency with a focus on service delivery.

Benefits

• Benefits package designed to support health and financial goals.
• Programs and perks intended to support work-life balance and time to recharge outdoors.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree