Store Team Leader - West Washington St

Goodwill of Central and Southern Indiana•Indianapolis, IN

11d•Onsite

About The Position

The Store Team Leader assists the Store Leader, Assistant Store Leader, management team, and staff in executing store operational goals in the annual operating plan. The role makes judgments involving customers, team members, operational issues, business planning, priority setting, company-policy compliance, and all areas of the business. The role’s activities are divided among staff management and development (30%), operations (60%), and financial management and reporting (10%). The Team Leader coaches and trains hourly employees, may participate in recruiting and interviewing, completes daily operational tasks, looks for efficiency improvements, communicates Goodwill’s Mission, Vision, and Values, and tracks sales, production goals, and donations. This is a full-time, hourly position at $16 per hour at 5640 W. Washington St., Indianapolis, IN 46241. Goodwill Legacy Group is an EEO Employer/Vet/Disabled employer.

Requirements

Experience overseeing the work of others, directly or indirectly, in a service-related industry such as retail, hospitality, or food service.
Ability to provide timely guidance and effective feedback to help others develop skills or solve problems.
Effective oral, written, visual, non-verbal, and listening communication skills.
Ability to understand customer needs and build customer satisfaction by providing excellent service to internal and external customers.
Familiarity with computers and relevant software, including basic computer and internet navigation.
Ability to identify important results and the steps needed to achieve goals or targets.
Judgment and reasoning skills to assess alternative solutions, conclusions, or approaches to problems.
Ability to follow procedures and protocols, maintain password confidentiality, follow log-on and log-off procedures, and adhere to Goodwill’s values.
Ability to spend more than eight hours sitting, standing, walking, stooping, kneeling, and crouching; use hands to grasp, carry, feel, or touch products and machinery; lift and move 10–50 pounds; and manage frequent exposure to moderate noise and temperature variations.
No degree or credential requirements.

Nice To Haves

Experience in a warehouse environment and knowledge of organization, planning, time management, inventory control, equipment maintenance, teamwork, documentation, and data entry.

Responsibilities

Coach and train hourly employees on daily tasks.
Participate in the hourly associate recruitment process, including pre-screening and interviewing candidates as needed.
Seek professional development opportunities for oneself and other team members.
Complete day-to-day operational tasks and suggest efficiency improvements.
Represent and communicate Goodwill’s Mission, Vision, and Values to internal and external customers.
Act as a steward of site resources, including people, time, and money.
Track and measure daily sales, production goals, and donations.
Assist the Store Leader, Assistant Store Leader, management team, and staff in executing store operational goals.

Benefits

Continuing education and leadership development
Tuition reimbursement
Comprehensive health plan
Paid time off
Paid holidays
Sabbatical leave
Parental leave
Life insurance
Dental insurance
Vision insurance
Short- and long-term disability plans
Preventive health and wellness program
Section 125 pretax health spending account, dependent care spending account, and premiums
Discount programs, including a 20% discount at Goodwill retail stores immediately upon hire
Retirement planning options with company match
Free mental health support services, with up to 15 free counseling sessions for employees and family members
Free nurse health coaching services on site
Daily pay options