Store Team Leader

Pet Supplies Plus - LH Mercantile•Naperville, IL

21h•Onsite

About The Position

If you have a passion for pets and are looking for a fun, rewarding work environment, come join our Pack! As a locally owned franchise, we offer the best of both worlds-the structure and resources of a large company combined with the family feel of a neighborhood business. Whether you're fairly new in your career or are an experienced retail professional ready for a new opportunity, you can find a home with us. Learn more at LHmercantile.com. About LH Mercantile: LH Mercantile, LLC is a franchisee of Pet Supplies Plus that currently has 16 locations throughout the Chicago suburbs and Northwest Indiana. We offer self-service pet washes and full-service grooming and provide curbside pickup, delivery, and autoship services. We offer a wide selection of food, supplies and accessories for dogs, cats, birds, reptiles, fish and small animals. However, we're mostly proud of our knowledgeable team, who love pets and are eager to help pet parents.

Requirements

3+ years of retail experience in a leadership role
Strong communication and leadership skills with attention to detail
Genuine passion for pets with interest in pet care and nutrition
Ability to multitask and thrive in a fast-paced environment
Flexibility to work a varied schedule including weekends, evenings, and holidays as needed
Ability to safely operate all store equipment (including forklift)

Responsibilities

Recruit, onboard, retain high-performing team, career development, coaching, mentoring, engagement, recognition.
Drive sales and service results, manage expenses within budget; maintain weekly schedules to maximize productivity and service quality.
Lead neighbor experience, greeting neighbors loyalty program, and neighbor satisfaction
Oversee all store operations: merchandising, inventory, animal care, safety, cleanliness, security, and policy compliance.
Represent the store in the community by building partnerships, leading events, and promoting the brand and driving content for social media to strengthen local presence and neighbor loyalty.