Store Team Leader - Applegate Ln.
About The Position
The Store Team Leader at Goodwill of Central & Southern Indiana assists the Store Leader, Assistant Store Leader, management team, and staff in executing the store's operational goals and annual operating plan. This role involves making judgments related to customers, team members, operational issues, business planning, priority setting, and ensuring compliance with company policies across all business areas. Since 1930, Goodwill of Central & Southern Indiana has been dedicated to helping individuals achieve economic self-sufficiency through employment, education, job training, and health services. As one of the largest Goodwills in North America, the organization serves thousands annually, empowering people to increase independence and reach their potential. Employees are expected to embrace Goodwill’s core values of Innovation, The Value of the Individual, Learning, Employment, Self-Sufficiency, and Lasting Impact.
Requirements
- Ability to demonstrate capability and articulate how prior experiences will help them contribute.
- Oversees the work of others, either directly or indirectly, in a service-related industry (e.g., retail, hospitality, food, etc.).
- Provides timely guidance and effective feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem.
- Articulates thoughts and expresses ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to comprehend customers' needs.
- Delivers information in person, in writing, and in a digital world.
- Has the ability to see, comprehend and relate with customers in an impartial, unbiased yet effective and balanced manner; builds and maintains customer satisfaction with the products and services offered by the organization; provides excellent service to internal and external customers.
- Has familiarity with computers and relevant software including basic computer and Internet navigation skills.
- Is compelled to recognize what results are important and what steps need to be taken to achieve set goals or targets.
- Uses judgment and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
- Adheres to procedures and protocol, including maintaining confidentiality in passwords, logging on and off procedures, and adherence to Goodwill’s values.
Nice To Haves
- Has worked in a warehouse environment and is knowledgeable of the organization, planning, time management, inventory control, equipment maintenance, teamwork, documentation, and data entry involved.
Responsibilities
- Provides coaching and training to hourly employees on daily tasks.
- Participates in the hourly associate recruitment process including pre-screening and interviewing candidates, as needed.
- Seeks out opportunities for professional development for both self and other team members.
- Completes day-to-day tasks and suggests efficiency improvements.
- Integrates, represents, and communicates Goodwill’s Mission, Vision, and Values to internal and external customers at all times.
- Acts as a good steward of resources available at the site including people, time, and money.
- Tracks and measures day-to-day sales, production goals, and donations.
Benefits
- Continuing education and leadership development as well as tuition reimbursement
- Comprehensive health plan
- Generous paid time off (PTO) and paid holidays
- Sabbatical and parental leaves
- Life, dental and vision insurance
- Short- and long-term disability plans
- Nationally recognized preventive health and wellness program
- Section 125 pretax health spending account, dependent care spending account, and premiums
- Discount programs including 20% discount off Goodwill retail stores immediately upon hire
- Retirement planning options with generous company % match
- Free mental health support services with up to 15 free counseling sessions for you and any family members
- Free nurse health coaching services on site
- Daily pay options available
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
