Store Team Lead - Jamaica Plain
About The Position
The Store Team Lead performs Sales Associate duties and provides guidance to Sales Associates. The role provides excellent customer service, operates and monitors cash registers, and ensures that store policies and procedures are followed. Under the direction of the Store Manager, the Lead helps merchandise inventory and make pricing recommendations. In the Store Manager’s absence, the Lead provides work direction to team members and directs floor activities. The position is based in a retail store environment with frequent contact with the public and may sometimes require travel to another store location.
Requirements
- High school diploma or equivalent.
- Previous retail experience.
- Ability to perform math at an eighth-grade level, including addition, subtraction, calculating percentages, and multiplication.
- Ability to speak and understand English.
- Strong leadership skills and ability to train, develop, and motivate staff.
- Good team-building skills.
- Strong customer focus.
- Ability to work with a diverse staff and customer base, including individuals with disabilities.
- Ability to determine when to direct a problem situation to a supervisor.
- Satisfactory results on all required background checks.
- Ability to stand, walk, use hands to finger, handle, or feel objects, and talk and hear regularly.
- Ability to move racks, bins, and stock; lift and/or move up to 25 pounds frequently and up to 50 pounds occasionally.
- Required vision abilities include depth perception, peripheral vision, distinguishing basic colors, and adjusting vision to bring objects into focus.
- Ability to stand for long periods.
Responsibilities
- Monitor cash registers for accuracy and reconcile registers at the end of the day.
- Process customer checks, charges, and store credits, and correct register voids and errors.
- Handle customer objections and complaints, escalating complaints to the Store Manager as necessary.
- Merchandise inventory by color, size, and season under the direction of the Store Manager.
- Decide which merchandise classifications to pull each week by color and quantity.
- Assess merchandise and make pricing recommendations to the Store Manager or Assistant Store Manager.
- Ensure the store opens and closes on time.
- Perform daily work assignments and provide work direction to team members in the Store Manager’s absence.
- Direct floor activities, monitor registers, assist customers, and complete the daily sales report.
- Process staff payroll when required.
- Direct housekeeping activities by assigning duties and helping as necessary.
- Provide customer service by knowing inventory, sales information, store policies and procedures, and related information.
- Help prevent loss by monitoring dressing rooms and observing customers.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
