Store Team Lead – Clermont

Wild Fork Foods•Clermont, FL

About The Position

The Store Team Lead brings the Store Manager’s vision to life on the sales floor. During assigned shifts, this hands-on leader ensures the store is welcoming, customer-ready, and aligned with Wild Fork’s service philosophy of a personal chef and friendly butcher. The role leads and coaches Sales Associates, supports onboarding and product knowledge training, executes operational routines, and upholds the company’s values of Determination, Simplicity, Availability, Humility, Sincerity, Discipline, and Ownership. The Team Lead focuses on execution, customer experience, and team development to help create a store environment people enjoy shopping and working in. This is a full-time position with a starting wage of $21.00 per hour and monthly bonus potential. The role requires flexible availability, including mornings, evenings, weekends, and holidays. Physical requirements include lifting up to 50 pounds, standing and walking for 8–10 hours, and exposure to freezers.

Requirements

1–3 years of experience in retail, grocery, restaurant, or specialty food.
Strong customer service, communication, and problem-solving skills.
Ability to coach, motivate, and model expected team behaviors.
Comfort working in a fast-paced, customer-focused environment.
Ability to lift up to 50 pounds and stand or walk for 8–10 hours, including exposure to freezers.
Flexible availability for mornings, evenings, weekends, and holidays.

Nice To Haves

Demonstrated leadership ability or prior key-holder experience.
Familiarity with POS systems, scheduling tools, or Microsoft 365.

Responsibilities

Lead the store during assigned shifts, ensuring customer readiness, cleanliness, and appropriate coverage.
Execute opening and closing routines as directed by the Store Manager.
Maintain accurate temperature logs, food safety standards, sanitation routines, and freezer management.
Ensure accurate cash handling and adherence to standard operating procedures; identify operational gaps and escalate them appropriately.
Monitor business needs and adjust priorities, floor coverage, and team focus based on traffic, service demands, and sales opportunities.
Model and teach Wild Fork’s W.I.L.D. Steps of Service, delivering product expertise, cooking tips, and meal recommendations.
Support service recovery with empathy and speed, ensuring customers feel welcomed, valued, and inspired to return.
Motivate the team to engage customers, build baskets, and drive conversion; reinforce sales expectations and support daily sales targets.
Direct floor zoning, adjust coverage in real time, and maintain visibility during peak traffic.
Maintain an easy-to-shop store through timely recovery and replenishment; coach associates on product knowledge and selling behaviors.
Train new team members on product knowledge, service standards, and standard operating procedures; support structured onboarding and completion of required learning modules.
Provide real-time coaching and feedback, and communicate performance opportunities and support needs to the Store Manager.
Foster a positive, inclusive environment where team members feel supported and engaged.
Complete receiving, stocking, recovery, and FIFO rotation accurately and promptly.
Maintain clean, organized, visually compelling shelves and freezers; promptly report out-of-stocks, shrink concerns, and product quality issues.
Support accurate, timely planogram changes and promotional execution.
Conduct daily temperature logs, food safety checks, sanitation routines, and equipment inspections.
Support company policy and safety compliance, and immediately escalate compliance risks or safety concerns to the Store Manager.