Store Support Service Specialist

Ocean State Job Lot•North Kingstown, RI

1d•Onsite

About The Position

The Store Support Service Specialist role at Ocean State Job Lot (“OSJL” and “Company”) serves as the primary liaison between OSJL and its stores, shopping center tenants, and other business partners, and is responsible for managing repair work orders and maintenance projects from inception to completion. The Store Support Service Specialist also assists the Store Maintenance Service Supervisor with data collection, retrieval, and analysis.

Requirements

Proficient in Microsoft Office and Google platform (i.e. Sites, Slides, Drive, Docs, Sheets).
2 or more years of professional experience in a call center environment for property management, real estate, retail or related industry is preferred.
An Associate's or Bachelor’s degree in a related field is preferred.
Experience in Manhattan or other IWMS is preferred.

Responsibilities

Assign internal resources or qualified vendors to address store facility issues and oversee their work to completion.
Monitor the performance of technicians and vendors against service level agreements for quality and cost. Ensure vendors are aware of work orders and follow up on arrival time and completion.
Utilize OSJ’s Integrated Workplace Management System (“IWMS”) to access lease agreements and project records for optimal issue resolution.
Maintain accurate vendor records and contact information.
Create, process, and close out work orders for routine and emergency repairs and special projects.
Partner with store personnel, shopping center tenants, property managers, and internal teams to resolve emergencies efficiently, escalating as needed.
Regularly communicate with internal and external partners regarding project updates and work order status, including, but not limited to, weekly status and work order aging.
Assist with data collection, retrieval and analysis for the Store Maintenance Service Supervisor.
Maintain asset documentation, including, but not limited to, condition ratings and photos.

Benefits

Competitive Paid Time Off (PTO)
Comprehensive Health Coverage: Including but not limited to Medical, Dental, Vision, and much more.
401K Program
Flexible Spending Account (FSA)
Tuition Reimbursement
Associate Store 30% Discounts
Complimentary access to OSJL-owned vacation properties
Discounted gym memberships
20% off at OSJL affiliated restaurants
Free lunch Fridays