Store Supervisor

The Salvation Army Southern California•Kalispell, MT

9d•Onsite

About The Position

In coordination with the management team, the supervision of store staff in daily responsibilities of meeting daily goals, merchandise organization, production, customer service, and sales while maintaining a clean organized retail setting. When the Store Manager is not on site, the Store Supervisor will be responsible for all daily activities in the store.

Requirements

High School degree or equivalent
Three years supervisory experience
Three years of demonstrated experience in a retail environment
Demonstrated knowledge of cash controls and cashier procedures
Detail oriented and attention to detail
Team player with a spirit of cooperation
Able to delegate job tasks and give instructions
Strong use of the English language in verbal and written communication
Good organizational skills
Ability to work with the public in a professional manner
Ability to work in a fast-paced environment and maintain poise under pressure
Customer service mindset
Strong knowledge of cash controls and cashier procedures
General knowledge of business protocols
Ability and willingness to keep information confidential
Must complete and adhere to Protecting the Mission requirements and guidelines
A valid, in-state license and ability to pass The Salvation Army’s in-house driving test and MVR check
If employee owns his/her own vehicle, must possess current auto insurance for instances in which a personal vehicle is used on TSA time and/or business.
Cash register skills required
Ability to use new software programs with basic training.

Nice To Haves

Microsoft Word and Excel preferred

Responsibilities

Train and supervise all employees, volunteers and auxiliary staff working in the thrift store, handling personnel matters and documentation.
Provide specific written input for annual evaluations of employees and evaluation of trainees.
Provide regularly scheduled staff meetings to communicate organizational goals and recommendations for improving operations, allowing staff input.
Ensure all staff and volunteers are thoroughly oriented in safety and accident policy and procedures.
Provide quarterly documentation to support merchandise pricing by comparing with other thrift stores in the community and adjusting prices.
Handle store sales income daily, including procedures for cash, charge, check, and voucher transactions, daily sales reports, bank deposits, and cash/check donations.
Be cross-trained in all store positions and able to cover open shifts, assist in any position during busy periods.
Be responsible for the opening and closing procedures for the store.
Delegate arrangement for seasonal shopping and merchandise availability, ensuring clothing racks and stock fixtures are kept full.
Ensure frequent changing and upgrading of store displays, keeping floor stock attractively organized and rearranged.
Manage dated & color-coded tagging for clothing and ensure timely removal of old stock.
Reduce prices on donated items that have been on the floor for the designated minimum period, with management approval for specific items.
Perform any other tasks necessary for the successful operation of the Thrift Store, Production area, and Fleet management.
Ensure proper safety, cleanliness, care, and maintenance of the retail sales floor, production area, building, vehicles, and restrooms.
Ensure monthly safety inspections are conducted and notify management of deficiencies and corrective actions.
Order necessary supplies for daily operations.
Ensure store clerks positively acknowledge and treat all customers courteously.
Ensure all staff/workers are treated with respect and fairness.
Handle customer complaints professionally, personally addressing sales floor complaints and notifying the Manager of the details and disposition.
Be available to attend all regularly scheduled and mandatory staff meetings.

Benefits

Paid holidays
Vacation time
Sick time
Medical insurance
Vision insurance
Dental insurance
Low bi-weekly premiums for employee-only coverage
Kaiser HMO for those residing in a Kaiser service area
Anthem EPO/PPO for those residing outside a Kaiser service area
Voluntary +1 and +family coverage at additional cost
Delta Dental DHMO and DPPO dental insurance
Employer-paid life insurance policy
Voluntary supplemental life plans
Short-term disability plans
Long-term disability plans
Employer-funded Money Purchase Pension Plan (Defined Contribution Plan) 50% vested at five years eligible service time
Employee-funded voluntary 403(b) option
40 hours of Paid Leave for qualifying parental leave events
12 days of Sick Leave annually accruing from day one, eligible for use after three months’ service time
Two weeks of Paid Vacation annually for non-exempt positions, accruing from day one, eligible for use after six months’ service time
Four weeks of Paid Vacation annually for exempt positions, accruing from day one, eligible for use after six months’ service time
13 designated holidays + 1 floating holiday per year