Store Supervisor - Ethical Fashion

Wolf & Badger•West Hollywood, CA

13d•Onsite

About The Position

Wolf & Badger is seeking a full-time Store Supervisor for their West Hollywood, Los Angeles store. This role is crucial for embodying the brand's mission and values, acting as the primary brand ambassador to increase awareness, drive sales, and manage customer and brand relationships. The retail environment requires flexibility to work weekends and some public holidays. The position reports to the LA Store Manager.

Requirements

2+ years relevant supervisory retail experience, ideally within a multi-brand environment.
Exposure to/experience with an ecommerce or online marketplace business or retail startup is a plus.
Motivated to lead by example, giving a great customer experience and fostering repeat-custom.
Self-motivated, highly organized and with sharp attention to detail.
Top-notch interpersonal, verbal and written communication skills.
Ability to properly prioritize and balance customer-facing, operations and other duties.
Adept at using/adopting a variety of software types, such as POS (Shopify), word processing/spreadsheets (Google Workplace), project management (Asana), communication (Slack, Zoom).
Enjoy being part of a team and doing whatever it takes to help the team succeed.
Versatile with ability to adapt and thrive in a startup-like environment.

Responsibilities

Educate new customers on the Wolf & Badger concept and key selling points for each of our community of brands.
Develop new and maintain existing relationships with our best customers and build book of business.
Provide styling advice and drive multi-item transactions.
Deliver the highest level of customer service.
Engage in visual merchandising of displays in the store.
Oversee sales associates and manage performance.
Make sure daily responsibilities/tasks are being delegated and completed.
Train new retail staff members, driving improvements and motivating employees to achieve goals.
Complete daily opening/closing procedures.
Manage stock, replenish displays and keep stockroom organized.
Run sales and similar reports.
Take responsibility for the store during shifts, coordinating lunches and breaks.
Ensure health and safety protocols are strictly followed.
Ensure the store is maintained and in a pristine condition at all times.
Work with online customer service to match in-store stock with online customer requests.
Handle myriad of additional store and online administrative tasks.
Get involved in other ad hoc projects as might present themselves in a high-growth company.
Develop strong relationships with our brands that are stocked in-store.
Respond to inquiries from the brands and assist them as needed including providing insights and feedback from customers.
Liaise with the head-office brands team as needed.
Work with content and marketing teams to assist with the production of relevant in-store videos, photos and other creative materials for social media.
Work with brands and events teams to produce and execute in-store events.
Liaise with PR team to pull items for press, influencers and stylists.

Benefits

$23.75-$25.25 per hour depending on experience plus a generous uncapped personal sales commission!
Generous health insurance contribution with a choice of plans
Significant vacation/PTO allotment and paid safety/sick leave
Paid volunteering leave, pet-ernity leave and heartbreak leave
Quarterly Wellness Wallet - to spend on products and services which are meaningful to you
Subscription to yulife health and wellbeing app
401k with employer match
Creative work environment at our vibrant store in West Hollywood
Staff discount online and in-store across Wolf & Badger
Work in a positive organisation for people and planet. We are a certified B Corp!
Wolf & Badger is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates. We encourage applications from people from all walks of life.