Ethical Assurance Specialist

ACN COMMUNICATIONS SERVICES LLC•Charlotte, NC

6d•Onsite

About The Position

Proactively identify areas of risk to ACN regarding ethical and legal practices in accordance to ACN’s Policies and Procedures. Must have sound judgment and independent decision-making skills to facilitate investigation and case closures. Ability to confidently communicate case decisions to Independent Business Owners (IBOs) and Customers.

Requirements

Strong investigative and research skills.
Identifies problems in a timely manner. Gathers and analyzes information skillfully. Develops alternative solutions. Resolves problems in early stages.
Ability to effectively handle time-critical issues, remain productive and meet goals in stressful situations.
Meets departmental standards for production consistently.
Excellent time management skills.
Strong decision-making skills to independently resolve issues and implement solutions.
Excellent verbal and written communication skills, as well as outstanding organizational ability.
Dependable, punctual, detail oriented, results-driven.
Flexible, personable, team player with high level of professional integrity.
Self-directed - works well independently and in team environment.
Ability to prioritize, apply critical thinking and manage multiple tasks.
Contributes to building a positive team atmosphere.
Experience operating multiple systems for tracking all issues from creation through resolution.
Internet proficiency, including strong understanding of social media platforms.
Proficient knowledge level and application of Microsoft Office software.
AA/AS degree, or equivalent work experience required.
2+ years in legal or compliance related position required

Responsibilities

Audit, analyze and monitor online IBO marketing activity, addressing concerns.
Preemptively analyze IBO organizations for fraud, manipulation of the compensation plan, gaming and overall unethical activity.
Work simultaneous investigations requiring extensive research and summary of findings.
Own investigation process through adherence of established processes and procedures.
Stays current on MLM industry regulations to better identify online violations that could negatively impact ACN.
Provide education and ongoing training to Independent Business Owner’s in accordance with ACN Policies & Procedures.
Analyze customer complaints and conduct necessary investigations to determine best solution.
Independently work cases in variety of areas involving unethical and/or fraudulent behavior.
Excellent follow-up skills (must take initiative to ensure all challenges are properly resolved).
Create and maintain accurate record of activity in Case Management System.
Remain current on all guidelines established by Management.
Demonstrate urgency to monitor and adhere to established timelines for regulatory and escalated case types.
Handle escalations and disseminate relative findings.
Must be able to independently manage 50+ case investigations of varying degrees of consequence.
Daily communication with Independent Business Owners and Customers via email, letters and phone.
Enforce and support ACN’s position when reviewing marketing materials.
Review, Analyze and use deductive reasoning along with the case management systems used by ACN to determine if new cases should be opened, worked within SLAs and IBOs should be trained on respective trends.
Collaborate and keep strong rapport with all ACN vendors in to satisfy ACN and Vendor compliance requirements.
Review, Update, and validate the integrity of all processes and procedures required to fulfil needs of the Business Ethics team.
Work collaboratively with the ACN legal department.
Contribute collectively to all onboarding and training of new team members.