Store Supervisor - Normandy Blvd - Jacksonville, FL

TD • Jacksonville, FL

7d • $24 - $34 • Onsite

About The Position

The Store Supervisor oversees day-to-day team activities to promote operational excellence, comply with policies and procedures, mitigate risk, and protect the Bank and its customers. The role drives operational, customer, and sales objectives; leads and coaches advice and service colleagues; and supports the acquisition, retention, and deepening of customer relationships through personalized service and advice. In the absence of another manager, the supervisor is expected to manage the Store, including teller operations, the platform, and customer escalations.

The position provides work direction across teller and platform teams, monitors workflows, delegates tasks, and reinforces regulatory and operational standards. It oversees cash handling, vault management, negotiable items, fraud prevention, controllable expenses, customer privacy, and colleague safety. The supervisor also engages customers about loan products and facilitates application intake, requiring active NMLS registration.

The role leads customer service and advice delivery, resolves escalated customer concerns, supports sales and lead-management activities, maintains appropriate colleague scheduling, and collaborates with TD partners to serve customers through suitable channels. It supervises and develops colleagues through coaching, feedback, onboarding, and performance support, while contributing to daily objectives and a positive, inclusive team environment.

Requirements

• High school diploma or GED required.
• At least 2 years of related experience working with customers and/or in sales, or equivalent.
• Previous supervisory experience or demonstrated ability to provide direction, make decisions, coach, and oversee customer service.
• Proven ability to meet and exceed customer expectations.
• Strong organizational skills and ability to handle multiple tasks in a fast-paced environment.
• Effective verbal and written communication skills.
• Sound judgment in decision-making and problem-solving.
• Ability to multitask and maintain order in the Store.
• Good working knowledge of Outlook, Lotus Notes, Word, and Excel.
• Ability to supervise and lead others.
• Ability to provide community services.
• Must maintain active NMLS registration for loan-related customer engagement and application intake.
• Must be eligible for employment with a covered financial institution under applicable Regulation Z standards.
• Must be eligible for registration as a registered mortgage loan originator with NMLS under the SAFE Act.
• Satisfactory criminal background and credit report checks, and required applicant statements or certifications regarding government-agency findings.

Nice To Haves

• Undergraduate degree.
• Notary license.

Responsibilities

• Supervise and direct day-to-day activities of teller and platform colleagues to achieve Store objectives and deliver effective service and advice.
• Monitor workflows, prioritize tasks, delegate responsibilities, and maintain efficient delivery of customer activities while following compliance and regulatory requirements.
• Promote operational excellence, including cash handling, vault management, control of negotiable items, fraud prevention, expense management, customer privacy, and colleague safety.
• Engage customers about loan products and facilitate application intake while maintaining active NMLS registration.
• Lead, coach, and develop colleagues in customer service, product knowledge, advice conversations, complaint resolution, and professional development.
• Acquire and deepen customer relationships through proactive sales and service activities, lead management, customer outreach, appointments, and referrals.
• Represent TD as a first point of contact in the lobby, handle customer inquiries and escalations, and take ownership of complaint resolution when needed.
• Complete customer transactions and use customer relationship tools to support needs-based conversations and consultative advice.
• Execute Store customer experience and advice objectives while ensuring operational excellence and compliance.
• Maintain optimal colleague scheduling and a professional, inviting Store environment that meets internal, premises, marketing, and regulatory guidelines.
• Collaborate with TD partners to serve customers through the channel best suited to their needs.
• Process routine to advanced transactions, including check cashing, large withdrawals, deposits, and loan payments, in accordance with Bank policies and procedures.
• Manage vault operations, including auditing, reporting, balancing, Store currency levels, and tracking currency shipments and deliveries.
• Plan, organize, and coordinate operational activities; resolve issues and escalations; and oversee daily branch administrative duties.
• Approve financial transactions using sound judgment to minimize fraud risk and potential losses; escalate non-standard or high-risk activities as necessary.
• Ensure accurate documentation, customer due diligence, compliance with policies and procedures, and timely completion of business processes.
• Identify and participate in process improvement opportunities and contribute to operational excellence objectives.
• Set and monitor team objectives, provide ongoing feedback and coaching, contribute input to performance reviews, and support onboarding and colleague development.
• Promote a cohesive, fair, inclusive team environment, encourage escalation of business challenges, and communicate issues and knowledge across teams.
• Under the Manager’s direction, participate in performance management activities for the teller and platform teams.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Variable compensation and incentive awards, including potential cash and/or equity incentive awards
• Training and onboarding
• Online learning platform and mentoring programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED