Store Supervisor/Rittenhouse

TD•Philadelphia, PA

3d•$24 - $34

About The Position

The Store Supervisor oversees day-to-day team activities to ensure operational excellence and compliance with policies and procedures, mitigating risk and protecting the Bank and its customers. The role reinforces operational, customer, and sales objectives and, when other managers are absent, manages the Store and can run the teller side and platform and handle customer escalations. The Supervisor supports the team in acquiring, retaining, and deepening relationships through sales and advice activities that create personalized customer experiences. The position provides leadership and work direction to advice and service colleagues, monitors teller and platform workflows, delegates duties, and promotes compliance with banking policies and regulations. It drives operational standards, including cash handling, vault management, negotiable-item controls, fraud prevention, expense management, customer privacy, and colleague safety. The role also engages customers in loan-product conversations and facilitates application intake, requiring active NMLS registration. The Store Supervisor coaches colleagues on customer service, products, advice conversations, and complaint resolution; leads lobby and frontline customer experience; manages leads and customer outreach; and supports the Store’s customer and advice plans. Responsibilities also include advanced and routine transactions, operational administration, scheduling, vault and currency oversight, risk-aware transaction approvals, and developing a high-performing team. The role requires eligibility for employment with a covered financial institution and eligibility to register as a mortgage loan originator with NMLS. Criminal background and credit checks are required.

Requirements

High school diploma or GED required.
At least 2 years of related experience working with customers and/or in sales, or equivalent.
Previous supervisory experience or demonstrated ability to provide direction, make decisions, and coach customer-service colleagues.
Proven ability to meet and exceed customer expectations.
Strong organizational skills and ability to manage multiple tasks in a fast-paced environment.
Effective verbal and written communication skills.
Sound judgment in decision-making and problem-solving.
Ability to multitask and maintain order in the Store.
Good working knowledge of Outlook, Lotus Notes, Word, and Excel.
Ability to supervise and lead others.
Ability to provide community services.
Must maintain active registration status with NMLS to engage in loan-product conversations and facilitate application intake.
Must be eligible for employment with a covered financial institution under applicable Regulation Z standards.
Must be eligible for registration as a registered mortgage loan originator with NMLS under the SAFE Act and applicable regulations.
Satisfactory criminal background and credit report checks, and required applicant statements or certifications regarding government-agency findings.

Nice To Haves

Undergraduate degree.
Notary license.

Responsibilities

Supervise day-to-day team activities and provide work direction to advice and service colleagues.
Monitor teller and platform workflows, prioritize tasks, and delegate duties and responsibilities.
Ensure operational excellence and compliance with banking policies, procedures, and regulatory requirements.
Oversee cash handling, vault management, negotiable-item controls, fraud prevention, controllable expenses, customer privacy, and colleague safety.
Manage the Store in the absence of another manager, including teller operations, platform activities, and customer escalations.
Coach, mentor, and develop colleagues in customer service, product knowledge, advice conversations, sales, and complaint resolution.
Lead the customer experience in the lobby and on the frontline, including handling inquiries, escalations, and complaints.
Deliver consultative customer advice and promote relevant financial products, services, tools, and campaigns.
Acquire and deepen customer relationships through lead management, referrals, customer outreach, appointments, and proactive sales and service activities.
Engage customers in loan-product discussions and facilitate application intake while maintaining active NMLS registration.
Complete routine and advanced transactions, including check cashing, large withdrawals, deposits, and loan payments, in accordance with Bank policies.
Manage vault operations, including auditing, reporting, balancing, currency levels, and shipment and delivery tracking.
Approve financial transactions using sound judgment to reduce fraud risk and potential losses.
Coordinate daily branch administrative duties, resolve operational issues, and escalate non-standard or high-risk activities when appropriate.
Maintain accurate transaction and business documentation and ensure appropriate customer due diligence.
Maintain optimal colleague scheduling to meet customer demand and compliance requirements.
Support the Store’s customer experience and advice plans and collaborate with TD Partners to serve customers through appropriate channels.
Set team objectives, monitor performance, provide feedback, support performance reviews, and participate in performance management under the Manager’s direction.
Onboard team members, foster a cohesive and equitable team environment, and support colleagues’ professional development.
Support process improvement opportunities and timely completion of business processes and procedures.

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
Banking benefits and discounts
Career development
Reward and recognition
Training and onboarding
Online learning platform
Mentoring programs
Variable compensation or incentive awards, potentially including cash and/or equity awards