Store Supervisor (40) North Mt. Pleasant

TD•Mount Pleasant, SC

2d•$24 - $34•Onsite

About The Position

The Store Supervisor oversees day-to-day team activities to ensure operational excellence and compliance with policies and procedures, helping mitigate risk and protect the Bank and its Customers. The role drives operational, customer, and sales objectives, and, when other managers are absent, may manage the Store and oversee teller operations, the platform, and Customer escalations. The Supervisor supports the team in acquiring, retaining, and deepening Customer relationships through sales and advice activities that create personalized experiences. The role provides leadership and work direction to advice and service colleagues, monitors workflows, prioritizes and delegates tasks, and educates the team on operational policies, procedures, regulations, and risk management. It leads Store operational standards, including cash handling, vault management, negotiable-item controls, fraud prevention, expense management, Customer privacy, and colleague safety. The position also engages Customers in conversations about loan products and facilitates application intake, requiring active NMLS registration. The Store Supervisor leads and coaches colleagues to deliver effective service, product and advice conversations, and complaint resolution. It supports the Store’s Customer experience and advice plans, manages escalations, performs and approves transactions, maintains appropriate scheduling, and ensures that Store operations and documentation meet Bank policies and regulatory requirements. The role also supports team development, onboarding, performance feedback, and collaboration with TD partners. This role is classified as a Loan Originator and Mortgage Loan Originator under the cited federal regulations. Applicants must meet covered financial institution employment standards and be eligible for NMLS registration. Satisfactory criminal background and credit checks, along with required applicant disclosures, are required.

Requirements

High school diploma or GED required.
At least 2 years of related experience working with customers and/or in sales, or equivalent experience.
Previous supervisory experience or demonstrated ability to provide direction, make decisions, coach, and oversee Customer service.
Proven ability to meet and exceed Customer expectations.
Strong organizational skills and ability to manage multiple tasks in a fast-paced environment.
Effective verbal and written communication skills.
Sound judgment in decision-making and problem-solving.
Ability to multitask and maintain order in the Store.
Working knowledge of Outlook, Lotus Notes, Word, and Excel.
Ability to supervise and lead others.
Ability to provide community services.
Must be eligible for employment with a covered financial institution under the stated Regulation Z standards.
Must be eligible for registration as a registered mortgage loan originator with NMLS.
Satisfactory criminal background and credit report checks, and required statements or certifications concerning government agency findings.
Maintain active NMLS registration status for loan-product conversations and application intake.

Nice To Haves

Undergraduate degree preferred.
Notary License preferred.

Responsibilities

Supervise day-to-day team activities and provide leadership and work direction to advice and service colleagues.
Monitor teller and platform workflows, prioritize work, and delegate duties and responsibilities.
Maintain Store compliance with operational policies, procedures, regulatory requirements, and risk controls.
Oversee cash handling, vault management, currency levels and shipments, negotiable items, fraud prevention, controllable expenses, Customer privacy, and colleague safety.
Manage the Store in the absence of another manager, including teller operations, the platform, and Customer escalations.
Lead, coach, and develop colleagues in Customer service, financial products, advice conversations, sales activities, and complaint resolution.
Support acquisition, retention, and deepening of Customer relationships through lead management, outreach, appointments, and sales and service activities.
Engage Customers about loan products and facilitate application intake while maintaining active NMLS registration.
Deliver consultative, end-to-end Customer advice and support the Store’s Customer experience and advice plans.
Handle Customer inquiries, complaints, escalations, and resolution of complex service issues.
Complete and approve routine and advanced financial transactions in accordance with Bank policies and procedures.
Maintain optimal colleague scheduling to meet Customer demand and compliance requirements.
Coordinate daily branch administrative duties and resolve operational issues or escalations.
Ensure transaction due diligence and that documentation is accurate and consistent with Customer intentions and applicable rules.
Support process improvements and the timely, accurate completion of business processes.
Set daily team objectives, monitor performance, provide feedback, contribute to performance reviews, and support onboarding and professional development.
Promote a cohesive, fair, respectful, and diverse team environment and communicate issues and expertise across teams.
Work collaboratively with TD partners to serve Customers through the channels best suited to their needs.
Maintain a professional and inviting Store space in accordance with premises, marketing, and regulatory guidelines.
Comply with the Bank Code of Conduct and applicable TD Bank U.S. policies and guidelines.