Store Supervisor (40) North Mt. Pleasant

TD Bank • Mount Pleasant, SC

2d • Onsite

About The Position

The Store Supervisor oversees day-to-day team activities to support operational excellence, policy and regulatory compliance, risk mitigation, and the achievement of operational, customer, and sales objectives. In the absence of another manager, the supervisor manages the Store and can oversee teller operations, the platform, and customer escalations. The role supports the acquisition, retention, and deepening of customer relationships through personalized service, advice, and sales activities.

The supervisor provides leadership and work direction to advice and service colleagues, monitors teller and platform workflows, delegates tasks, and promotes adherence to bank procedures. The role leads and coaches colleagues in customer service, advice conversations, product knowledge, complaint resolution, and professional development. It also supports lobby leadership, customer outreach and lead management, appointment setting, and the execution of Store customer experience and advice plans.

Operational duties include vault and currency management, cash controls, transaction approvals, fraud prevention, administrative processes, customer authentication, and compliance. The supervisor helps maintain appropriate colleague scheduling and a professional Store environment, and works with TD partners to connect customers with suitable service channels. The position includes customer-facing transactions and conversations about loan products, and requires active NMLS registration eligibility. The position is located in Mount Pleasant, South Carolina, and lists 40 hours and a base pay range of $24.00–$33.50 USD.

Requirements

• High school diploma or GED required.
• At least 2 years of related experience working with customers and/or in sales, or equivalent.
• Must be eligible for employment with a covered financial institution under applicable Regulation Z standards.
• Must be eligible for registration as a registered mortgage loan originator with NMLS under the SAFE Act.
• Satisfactory criminal background check and credit report check, and required applicant statements or certifications regarding government findings.
• Ability to supervise and lead others.
• Previous supervisory experience or demonstrated ability to provide direction, make decisions, and coach others.
• Experience overseeing customer service.
• Proven ability to meet and exceed customer expectations.
• Strong organizational skills and ability to handle multiple tasks in a fast-paced environment.
• Effective verbal and written communication skills.
• Sound judgment in decision-making and problem-solving.
• Ability to multitask and maintain order in the Store.
• Good working knowledge of Outlook, Lotus Notes, Word, and Excel.
• Ability to provide community services.
• Knowledge of bank operational policies, procedures, regulations, and customer-facing products and services.

Nice To Haves

• Undergraduate degree.
• Notary license.

Responsibilities

• Supervise day-to-day team activities and provide work direction to advice and service colleagues.
• Manage the Store in the absence of another manager, including teller operations, the platform, and customer escalations.
• Monitor teller and platform workflows, prioritize tasks, and delegate duties.
• Promote operational excellence, compliance, risk management, customer privacy, employee safety, and fraud prevention.
• Lead, coach, mentor, and develop colleagues in customer service, product knowledge, advice conversations, and complaint resolution.
• Deliver and coach personalized, consultative customer advice and service, and support customer relationship growth and retention.
• Lead lobby service, handle customer inquiries and escalations, and take ownership of customer complaints and their resolution.
• Execute Store customer experience and advice plans and support operational and sales objectives.
• Complete customer transactions and use customer relationship tools to conduct needs-based conversations.
• Manage customer leads, outreach, referrals, campaigns, and appointments, including self-generated leads and outbound calls or messages.
• Maintain appropriate colleague scheduling to meet customer demand and compliance requirements.
• Maintain a professional and inviting Store environment in line with premises, marketing, and regulatory guidelines.
• Work collaboratively with TD partners to direct customers to suitable service channels.
• Process routine to advanced transactions, including check cashing, withdrawals, deposits, and loan payments, in accordance with bank policies.
• Manage the vault, including auditing, reporting, and balancing; monitor Store currency levels and currency shipments and deliveries.
• Approve financial transactions using sound judgment to limit fraud risk and potential losses.
• Oversee daily Store administrative duties and resolve operational issues and escalations.
• Ensure accurate documentation, customer authentication, due diligence, and timely completion of business processes.
• Support process improvement opportunities and escalate non-standard or high-risk transactions and activities as needed.
• Set and monitor team objectives, provide performance feedback, contribute to performance reviews, and support onboarding.
• Promote a cohesive, inclusive team environment and timely communication across teams.
• Participate in performance management activities for teller and platform teams under the direction of the Manager.
• Maintain active NMLS registration status and engage customers about loan products, including facilitating application intake.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Training and onboarding
• Online learning platform and mentoring programs
• Variable compensation or incentive awards, potentially including cash and/or equity awards

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED