Store Service Assistant - Watches
About The Position
Ben Bridge Jeweler is seeking a Store Service Assistant to join their team in the Watch Department. This role is crucial in supporting the Watch Buying team and store service communication. The position is responsible for coordinating activities related to merchandise execution, inventory management, vendor communication, and store operations. Success requires strong collaboration with various teams and partners to achieve business objectives. The ideal candidate will be highly organized, detail-oriented, and adept at managing multiple priorities in a fast-paced retail setting, while providing excellent service to both internal and external partners.
Requirements
- High School diploma or equivalent required
- Knowledge of retail math
- Proficiency with Word processing and Excel software
- Ability to multitasking and prioritize competing deadlines
- Exceptional communication skills with a service-first mindset
- Highly organized with meticulous attention to detail
- Analytical & logical thinking ability
- Proficiency in relevant technology platforms, including CRM systems, Microsoft Office suite
Nice To Haves
- advanced degree preferred
- Extensive watch brand knowledge
- project management skills are preferred
- experience with Microsoft D365 preferred
Responsibilities
- Assigned to Assistant Watch Buyer and Sr. Assistant Watch Buyer (all brands assigned)
- Responsible for all item creation templates for offshore team and PLU creation
- Manage shared department email inbox (WatchDept.) by responding to all inquiries within 24 hours
- Responsible for managing merchandise audits (all brands assigned)
- Support Inventory Control, stock balancing, merchandise returns
- Work with Buying Team to resolve inquiries as needed
- Resolve AP inquiries (Invoice/RTV) working w/Buying Team as needed
- Place all special orders and follow up with store and buying team with all status and tracking
- Perform other duties as assigned
Benefits
- employee merchandise discounts
- paid training
- Employee Assistance Program
- paid time off, such as: vacation, sick, holidays, bereavement and jury duty
- medical, dental and vision insurance
- flexible savings accounts
- company paid life insurance
- STD and LTD
- voluntary programs such as pet insurance and supplemental life insurance
- 401(k) plan with a company match
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
