Store Senior Dispatcher

Genuine Parts Company • Syracuse, NY

1d

About The Position

The Store Senior Dispatcher plans and dispatches local deliveries to wholesale customers in a timely and efficient manner. The position coordinates deliveries, provides leadership and direction to delivery drivers, and serves as the link between assigned accounts, the store, and drivers to support high service and performance standards. Performance is measured by customer satisfaction and deliveries completed. The job holder may also perform other duties assigned by management. The starting hourly rate is $21.75; pay progression may apply to many hourly positions, with the top end of the applicable range reached within 12 months of hire. For other positions, the starting rate is determined by individual skills, experience, and qualifications.

Requirements

• High school diploma or equivalent work experience.
• 1–2 years of prior experience in the retail automotive service industry, preferably in an automotive parts department, dealership, jobber, or retail establishment.
• Enjoy working with people in a fast-paced setting; be competitive while remaining calm under pressure.
• Proactive attitude with strong communication and leadership skills.
• Analytical, problem-solving, organizational, and customer service skills.
• High sense of urgency and customer-oriented approach.
• Ability to handle multiple tasks and time-sensitive issues.
• Functional literacy and ability to understand and recognize part numbers and line codes, including accurately and rapidly identifying sequences of numbers and letters.
• Ability to stand and walk during the assigned work shift.
• Ability to lift and move parts and boxes weighing up to 60 pounds.
• Valid driver’s license.

Responsibilities

• Assign drivers to deliveries based on the products to be delivered, customer locations, and time of day.
• Track drivers’ progress along their routes.
• Balance and adjust driver workloads and break times while accounting for customer needs.
• Check drivers’ start and end times and transfer records into company files for analysis and efficiency improvements.
• Receive and resolve customer requests and complaints.
• Drive when needed during peak delivery periods.

Benefits

• Comprehensive medical, dental, and vision plans.
• 401(k) with company match.
• Paid vacation, personal days, holidays, and sick days.
• Paternal leave.
• Employee stock purchase plan.
• Tuition reimbursement.
• Professional development opportunities.
• Wellness programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED