Store Sales Associate

Daiso•Kenosha, WI

About The Position

The Store Sales Associate provides excellent customer service, supports store sales, maintains merchandise presentation, processes transactions, and contributes to a clean, organized, and profitable store environment. The associate helps create a fun shopping experience with unique products at an extraordinary value by welcoming customers, identifying their needs, answering questions, and recommending products or solutions. A positive attitude, strong communication, and the ability to resolve customer concerns promptly are important to success in this role. When scheduled or assigned to a Lead Shift, the associate also supports the Store Manager or Assistant Manager with coordinating shift activity, assigning tasks, supporting team members, assisting with opening and closing responsibilities, and escalating customer or operational issues. Lead Shift responsibilities apply only during assigned Lead Shift hours, for which the applicable shift differential is provided under current company pay practices. The role does not independently approve HR, payroll, leave, accommodation, discipline, or termination decisions.

Requirements

High school diploma, GED, or equivalent is preferred.
0–2 years of relevant retail, customer service, or sales experience is preferred.
Excellent communication skills and the ability to build positive relationships with customers and team members.
Customer-focused mindset, positive attitude, and desire to resolve issues promptly.
Ability to work in a fast-paced environment and manage multiple priorities.
Dependability, punctuality, and professional conduct.
Basic math skills and ability to accurately process transactions.
Ability to support team members, assign tasks, and communicate expectations when scheduled for Lead Shifts.
Ability to see, push or pull, carry up to 40 pounds, lift up to 40 pounds, listen, and stand for extended periods (6 hours).
Basic reading, basic math, analysis/comprehension, and judgment/decision-making abilities.

Nice To Haves

Prior retail sales, sales associate, or similar customer-facing experience.
Experience supporting opening or closing, task coordination, training, or shift support for Lead Shift assignments.
Basic computer skills and familiarity with point-of-sale systems.
Knowledge of inventory stocking procedures.
Interest in Daiso products.

Responsibilities

Greet and direct customers in a friendly and professional manner.
Answer customer questions about products, promotions, discounts, and special offers.
Identify customer needs and recommend products or solutions; make appropriate recommendations to support sales.
Maintain awareness of new products and promotions and promptly address customer concerns, escalating complaints or sensitive issues when necessary.
Organize and replenish merchandise on shelves, assist with back stockroom organization, and set up sales-floor displays.
Maintain a clean, organized, and safe sales floor, checkout area, and back stock area.
Assist with receiving, organizing, pricing, labeling, and replenishing merchandise.
Perform routine inventory counts and support inventory management activities as directed.
Operate the cash register and accurately process cash, check, and credit card payments.
Complete store administrative tasks as directed by the Store Manager or Assistant Manager.
Follow company policies, procedures, safety expectations, loss prevention practices, cash handling procedures, inventory controls, and asset protection procedures.
Report suspicious activity, safety concerns, inventory discrepancies, and policy violations to store leadership.
Carry out other duties as assigned based on business needs.
When assigned to a Lead Shift, support the Store Manager or Assistant Manager in coordinating the daily flow of work.
When assigned to a Lead Shift, help assign tasks to support store operations, customer service, merchandising, replenishment, and cleanliness.
When assigned to a Lead Shift, lead by example with a positive, professional, customer-focused presence.
When assigned to a Lead Shift, assist with store opening and closing responsibilities according to company procedures.
When assigned to a Lead Shift, escalate employee relations matters, policy concerns, safety incidents, cash handling issues, and customer complaints to appropriate leadership.