Store Sales Associate

Daiso•Concord, CA

About The Position

The Store Sales Associate provides excellent customer service, supports store sales, maintains merchandise presentation, processes transactions, and contributes to a clean, organized, and profitable store environment. The role supports Daiso’s mission to create joy through a fun shopping experience with unique products at extraordinary value. Associates greet customers, understand their needs, answer questions, recommend products, and promptly address concerns or escalate them to store leadership as appropriate. The position also includes organizing and replenishing merchandise, supporting displays and inventory activities, maintaining safe and orderly store areas, operating the cash register, completing assigned administrative tasks, and following company policies and loss prevention procedures. When assigned to a Lead Shift, the associate helps coordinate shift activity, assign tasks, support team members, assist with opening and closing responsibilities, and escalate customer or operational issues as needed.

Requirements

High school diploma, GED, or equivalent preferred.
0–2 years of relevant retail, customer service, or sales experience preferred.
Excellent communication skills and ability to build positive relationships with customers and team members.
Customer-focused mindset, positive attitude, and desire to resolve issues promptly.
Ability to work in a fast-paced environment and manage multiple priorities.
Dependability, punctuality, and professional conduct.
Basic math skills and ability to process transactions accurately.
Ability to perform the physical requirements listed, including carrying and lifting up to 40 pounds, pushing/pulling, and standing for long periods (6 hours).
Ability to support team members, assign tasks, and communicate expectations when scheduled for Lead Shifts.

Nice To Haves

Prior retail sales, sales associate, or similar customer-facing experience.
Experience supporting opening or closing, task coordination, training, or shift support, particularly for Lead Shift assignments.
Basic computer skills and familiarity with point-of-sale systems.
Knowledge of inventory stocking procedures.
Interest in Daiso products.

Responsibilities

Greet and direct customers in a friendly, professional manner.
Answer questions about products, promotions, discounts, and special offers.
Identify customer needs and recommend products or solutions.
Upsell through appropriate product recommendations and stay aware of new products and promotions.
Resolve customer concerns when able and escalate complaints or sensitive issues to store leadership when necessary.
Organize and restock merchandise on shelves.
Help organize the back stockroom and set up sales-floor displays.
Maintain clean, organized, and safe sales-floor, checkout, and back-stock areas.
Assist with receiving, organizing, pricing, labeling, and replenishing merchandise.
Perform routine inventory counts and support inventory management as directed.
Operate the cash register and accurately process cash, check, and credit card payments.
Complete store administrative tasks as directed by the Store Manager or Assistant Manager.
Follow company policies, procedures, safety expectations, loss prevention practices, cash-handling procedures, inventory controls, and asset-protection procedures.
Report suspicious activity, safety concerns, inventory discrepancies, or policy violations to store leadership.
Carry out other duties as assigned based on business needs.
When assigned to a Lead Shift, help coordinate shift activity, assign tasks, support team members, assist with opening and closing, and escalate customer or operational issues.