Store/Remote Technician

uBreakiFix•Fresno, CA

4d•Onsite

About The Position

The Store Repair Technician will serve customers by diagnosing, troubleshooting and repairing devices while ensuring customer satisfaction. This role involves providing excellent customer service, meeting sales goals, and maintaining store standards.

Requirements

Outstanding customer service skills.
Excellent technical, problem-solving, and analytical skills.
Exceptional organizational skills.
Strong written and oral communication skills.
Proficient in Microsoft Office.
Work well individually.
Ability to work flexible hours, including weekends and holidays.
High school diploma or GED.
Valid Driver’s License.
Ability to pass driving, drug, and background screening.

Responsibilities

Diagnose, troubleshoot, and repair devices.
Provide recommendations for problem resolution.
Explain complex technician issues to customers in a non-technical, simple-to-understand manner.
Sell Home+ insurance program through Asurion.
Meet or exceed sales goals.
Provide repair and replacement estimates to customers.
Ensure that all repairs meet or exceed uBreakiFix quality standards.
Greet customers in a friendly manner and maintain a positive, fun work environment.
Answer phone calls with a professional, courteous, and friendly demeanor.
Ensure that customers have an enjoyable five-star experience by providing superior customer service and exceeding customer expectations.
Keep track of all devices and inventory while safeguarding all store stock.
Utilize the point-of-sale system to maintain an accurate record of customer information and the real-time status of each repair.
Maintains the cleanliness and professional appearance of the store.
Other duties as assigned.