Field Service Technician (REMOTE)

the Company•Oostburg, WI

3d•Remote

About The Position

As a Field Service Technician, you will be the face of our company in the field, traveling to customer sites to install, troubleshoot, and maintain high-performance packaging and automation equipment. Your role will combine strong technical know-how with the ability to deliver a premium customer experience that builds long-term trust and relationships. These roles involve on-site troubleshooting, maintenance, and installations with a focus on ensuring smooth operations for both existing and prospective customers. You will collaborate with cross-functional teams, maintain service documentation, and utilize ERP tools to ensure accurate reporting. The ideal candidates will possess both mechanical and electrical expertise and excel in customer service.

Requirements

Experienced Field Service Technician or Industrial Maintenance Technician with direct experience working on conveyors, flow wrappers, or bagging machines
Comfortable working in food, beverage, consumer goods, or manufacturing environments
Strong electrical troubleshooting skills and can read schematics confidently
Naturally customer-facing, personable, confident, and capable of building lasting relationships
Enjoy teaching others and aren't afraid to lead conversations and offer direction

Nice To Haves

PLC familiarity
OSHA/technical certifications
Experience in high-speed manufacturing or automation environments
Bilingual

Responsibilities

Install, maintain, and troubleshoot conveyor systems, bagging machines, and flow wrappers
Read and interpret electrical schematics and perform safe wiring of secondary equipment
Serve as a technical trainer, guiding customers or internal staff through proper machine operation and maintenance
Deliver a personable, customer-first experience with each visit – making customers feel supported, heard, and part of the family
Document service work using internal tools (ERP experience a plus)
Collaborate with cross-functional teams to resolve customer issues quickly and professionally