Store PRO

Genuine Parts Company•Cookeville, TN

About The Position

The Store PRO serves as the primary point of contact for customers in the retail store, representing the NAPA brand and delivering a high-quality customer experience. This role provides automotive parts solutions to retail and wholesale customers and contributes to store performance through product knowledge, responsiveness, and customer engagement. It offers an entry point or growth path within the organization. Performance is measured through customer satisfaction and service quality, repeat business, accuracy and efficiency in parts identification and order fulfillment, retail and wholesale sales performance, responsiveness to customer inquiries, teamwork, and adherence to store processes, systems, and operational standards.

Requirements

High school diploma or GED.
Valid driver’s license.
Strong verbal and written communication and interpersonal skills.
Customer-focused mindset with strong listening and problem-solving abilities.
Willingness to learn automotive parts and technology systems.

Nice To Haves

Experience in an automotive, retail, or parts environment.
Hands-on experience with vehicle repair or maintenance.
Knowledge of inventory or cataloging systems.
Background in automotive, diesel, heavy equipment, farm, marine, or dealership environments.
ASE certification (not required).
Initiative in learning and career development.

Responsibilities

Provide accurate automotive parts solutions to retail and wholesale customers.
Deliver a consistently positive and engaging customer experience.
Use product knowledge to assist customers and support team members.
Operate POS, inventory/catalog tools, communication devices, and delivery management systems.
Maintain high energy and customer focus in a fast-paced retail environment.
Support store operations, including transactions, inquiries, and general workflow.
Build customer relationships to drive loyalty and repeat business.
Coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment.
Perform housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.
Assist with inventory control, including receiving merchandise, stocking shelves, conducting cycle counts, and maintaining accurate inventory records.
Support store operations, merchandising, and team tasks to optimize performance and efficiency.
Contribute to continuous improvement initiatives related to store processes and operational standards.
Demonstrate accountability and ownership of customer outcomes, lead by example in customer service, share knowledge, assist colleagues with problem-solving, and contribute to a collaborative team environment.