Store PRO

Genuine Parts Company•Clinton, IA

12d

About The Position

The Store PRO is a self-motivated, customer-centric sales representative responsible for promoting NAPA Auto Parts products and services and expanding business with new and existing customers. The role focuses on finding and winning customers, closing sales, and maintaining customer relationships after the sale. The Store PRO works with the local Store Manager and manufacturer's representatives to grow sales, develop leads, improve product-program offerings, and strengthen customers' knowledge of NAPA products and services.

Requirements

Prior experience in a retail store or outside sales.
At least 2 years of experience in a customer-focused role and the ability to perform in a quota-driven environment.
Basic selling skills, including preparing for sales calls, managing customer meetings, handling customer resistance, closing sales, and maintaining accounts.
Ability to present information in group meetings.
Valid driver's license with no more than 2 moving violations in the last 4 years.
Clear speaking and attentive listening skills.
Ability to bend to floor-level shelves and reach upper shelves (up to eight feet) using a stool or ladder when necessary.
Stamina to stand and walk for the entire work shift and lift up to 60 pounds of merchandise.

Nice To Haves

Bachelor's degree.
Background in the automotive industry.
Leadership capabilities, including motivating and inspiring others through clear, proactive communication; focusing on outcomes and customer success; forward thinking and strategic decision-making; and developing high-performing teams through inclusive leadership, talent development, ongoing feedback, and trust-building.

Responsibilities

Drive growth in company-owned NAPA Auto Parts stores, customer base, sales, and profits.
Promote NAPA products and programs to wholesale customers.
Work with the local Store Manager to develop sales growth plans and proactively initiate, contact, manage, and develop local leads.
Identify customer needs and match them with NAPA offerings.
Work with manufacturer's representatives to improve program offerings and increase customer knowledge of product lines.
Engage customers and maintain their connection through NAPA eSales programs.
Conduct educational seminars, clinics, and presentations on NAPA product lines and services.
Maintain customer satisfaction and provide strong customer service, including resolving customer problems, complaints, and questions in person or by telephone.
Set expectations, meet commitments, track results, and manage accountability.
Inspect, protect, and maintain company assets, merchandise, vehicles, buildings, and people.