Store PRO

Genuine Parts Company • Albuquerque, NM

3d • Onsite

About The Position

The Store Pro serves as the primary point of contact for customers in the retail store, representing the NAPA brand and delivering a high-quality customer experience. The role provides automotive parts solutions to retail and wholesale customers and supports store performance through product knowledge, responsiveness, and customer engagement. It offers an entry point or growth path within the organization.

Performance is measured by customer satisfaction and service quality, accuracy and efficiency in parts identification and order fulfillment, retail and wholesale sales performance, responsiveness to customer inquiries, team collaboration, and adherence to store processes, systems, and operational standards.

The position operates in a fast-paced retail store environment with frequent customer interaction. It involves standing for extended periods, moving around the store, lifting and moving automotive parts and materials of moderate weight, and regularly using computers, phones, and POS systems.

Requirements

• High school diploma or GED.
• Valid driver's license.
• Strong verbal and written communication and interpersonal skills.
• Customer-focused mindset with strong listening and problem-solving abilities.
• Willingness to learn automotive parts and technology systems.

Nice To Haves

• Experience in an automotive, retail, or parts environment.
• Hands-on vehicle repair or maintenance experience.
• Knowledge of inventory or cataloging systems.
• Background in automotive, diesel, heavy equipment, farm, marine, or dealership environments.
• ASE certification; not required.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Use product knowledge to assist customers and support team members.
• Operate POS, inventory/catalog tools, communication devices, and delivery management systems.
• Coordinate and dispatch deliveries; pull and prepare orders for customers and drivers; and support efficient logistics and fulfillment.
• Maintain customer focus and responsiveness in a fast-paced retail environment.
• Support store operations, including transactions, customer inquiries, and general workflow.
• Build customer relationships to encourage loyalty and repeat business.
• Perform housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.
• Assist with inventory control, including receiving merchandise, stocking shelves, conducting cycle counts, and maintaining accurate inventory records.
• Contribute to store operations and team support tasks that optimize performance, merchandising, and efficiency.
• Support continuous improvement initiatives related to store processes and operational standards.
• Demonstrate personal accountability and ownership of customer outcomes.
• Lead by example in delivering exceptional customer service.
• Share knowledge with team members and assist with problem-solving.
• Contribute to a positive, collaborative, high-performance team environment.
• Take initiative in learning and career development.

Benefits

• Comprehensive medical, dental, and vision plans.
• 401(k) with company match.
• Vacation, personal days, holidays, and sick days.
• Paternal leave.
• Employee stock purchase plan.
• Tuition reimbursement.
• Professional development opportunities.
• Wellness programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED