Career Day in Pasadena, TX!

Community Choice Financial Family of Brands•Pasadena, TX

3d•Onsite

About The Position

Community Choice Financial Family of Brands is recruiting ambitious achievers and experienced leaders for its Store Operations team, the front line of the business. Team members help customers access financial solutions and aim to provide excellent customer service and an outstanding overall experience. The posting invites candidates to meet with a hiring manager at Career Day in Pasadena, Texas, and directs applicants to the company careers site or text application option. The role involves greeting and assisting customers, processing financial transactions, explaining services, supporting customer accounts and payments, participating in community and marketing events, maintaining the store, and following company policies and security procedures. The posting notes that specific essential functions may vary by position and refers applicants to individual job listings for further details.

Requirements

High school diploma or equivalent.
Excellent verbal and written communication skills and a professional demeanor with customers and colleagues.
Meticulous attention to detail and ability to enter data accurately.
Proficiency using phones, point-of-sale systems, Microsoft Office, and other computer systems.
At least 18 years of age (19 in Alabama).
Valid driver's license, auto insurance, and a personal vehicle for use during the workday; mileage is compensated.
Successful completion of a background check, conducted and considered in accordance with applicable law.
Ability to meet the physical demands of the position, including frequently remaining stationary and standing for up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.

Nice To Haves

Experience in check cashing, document verification, and/or money order processing.
Prior cash handling and cash drawer or vault management experience.
Bilingual English/Spanish skills; may be required at certain locations.

Responsibilities

Greet and connect with customers to build lasting relationships, encourage repeat business, and support brand loyalty.
Help customers access the company’s financial solutions and provide a strong customer experience.
Review, validate, and accurately process transactions such as check cashing, money transfers, and loans or pawns.
Educate customers about their transactions and offer financial services suited to their needs and lifestyle.
Assist with customer account management, collections, and accepting customer payments.
Participate in in-store and community events and external marketing.
Help maintain the appearance and cleanliness of the store.
Complete ongoing training, follow company policies and procedures, and comply with office security protocols, including managing a cash drawer.

Benefits

Paid on-the-job training and a comprehensive new-hire program.
Access to a learning management system with e-learning modules for professional and personal development.
Cross-brand training and opportunities across the company’s brands.
Key Holder Program to develop leadership potential for promotion.
Performance-based career advancement.
Educational Reimbursement Program.
Medical insurance options, including telemedicine and health savings or flexible spending account options.
Traditional and Roth 401(k) retirement plans with a company match.
Company-sponsored life and accidental death and dismemberment insurance.
Voluntary benefits that may include dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Employee Assistance Program with mental health resources and life coaching for employees and family members.
Discount Marketplace offering discounts from nationwide and local retailers.
Paid time off that increases with tenure, starting at 12 days in the first year.