Store Operations Support Specialist

Domino's•New York, NY

About The Position

Domino’s Pizza, established in 1960, is a reenergized brand known for its honesty, transparency, and accountability, as well as its significant presence in online transactions, with 65% of U.S. sales through digital channels. The company prides itself on promoting from within, with 90% of local business owners starting as delivery drivers or pizza makers. The Store Operations Support Specialist will be responsible for conducting comprehensive operations assessments across all U.S. stores. This involves evaluating performance in areas such as Product, Service, Image, Food Safety, Team Member Safety, and Technology/Innovation, while providing hands-on training and ensuring compliance with DPZ Standards. The role also includes facilitating educational programs, partnering with marketplace leaders for targeted training, assessing and sharing best practices, and supporting the rollout of new innovations. Administrative duties encompass maintaining communication with stakeholders, planning efficient store visits, and participating in team meetings.

Requirements

Minimum 1-year General Management experience at Domino’s Pizza store
Role model operator with history of exceptional evaluation scores
Experience coaching and developing team members
Proficient in leveraging technology and innovation in stores to drive operational performance
Ability to work independently and be results oriented
Thorough understanding of Domino’s Pizza standards, policies, and procedures
Appropriate level of computer and technology skills (Microsoft office)
Ability to give and receive constructive feedback and diffuse volatile situations
Outstanding communication including verbal, written and presentation skills
Strong interpersonal, time management and organizational skills
Effective coaching and motivational skills, professional demeanor
Ability to travel 75- 85%, including overnight travel
Willingness to work 3-4 weekends per month
Recommendation from Franchisee, Director of Corporate operations or equivalent
High School Diploma required

Nice To Haves

2 years General Management experience at Domino’s Pizza store
Experience as a multi-unit supervisor or Operations Trainer

Responsibilities

Conduct Operations Assessments in all US stores
Measure operational performance by evaluating Product, Service, Image, Food Safety, Team Member Safety and Technology/Innovation
Provide hands-on training during the assessment with a positive attitude
Evaluate all systems in stores to ensure compliance against DPZ Standards and procedures
Evaluate all stores in assigned area multiple times per year to meet team objective
Assist team to meet visit goal which may include travel outside of your assigned area
Facilitate educational programs on operations evaluation and improvement
Partner with FBC’s/Franchisees/MCOs and Marketplace Trainers to develop additional targeted training that will improve operations in your assigned area
Educate marketplace on current and revised standards in a proactive manor
Perform calibration visits with the marketplace leaders
Assess and share best practices
Participate in special programs such as Domino’s Pizza Prep School
Participate in FBC, Franchisee and Specialist on-boarding
Gather and provide specialized data upon request
Support the testing and rollout of new innovations or product launches
Act as a resource for information to the marketplace
Maintain a consistent and direct link to WRC, marketplace leaders, and Franchisees with timely and accurate communications
Utilize store data and provided technology to effectively plan store visits
Schedule all travel in the most cost-effective manner
Utilize available reports and data to ensure store visits are completed on schedule
Facilitate and participate in team and individual meetings