Driveway Store Operations Supervisor
About The Position
Driveway.com is where car buying and selling meets convenience—with no haggling, no pressure, and no leaving your couch. The definition of Auto Done Easy! We're the digital retail arm of Lithia & Driveway (LAD) and we're on a mission to make car ownership easy, transparent, and dare we say... enjoyable. Backed by a network of nearly 300 dealerships across the U.S, Driveway blends the best of tech and human touch to deliver a smarter, smoother experience. We're big on innovation, big on people, and always driving forward. Come ride with us! As a Driveway Store Operations Supervisor, you'll play a critical role in connecting our dealership partners with the Driveway.com platform, ensuring operational excellence, driving performance, and helping stores deliver an exceptional omnichannel customer experience.
Requirements
- Knowledge of Driveway.com operations, dealership processes, customer fulfillment, logistics, and performance management.
- Experience building partnerships and influencing results across multiple locations or teams.
- Strong communication, presentation, and relationship-management skills.
- Excellent analytical, problem-solving, and critical-thinking abilities.
- Experience with CRM systems and Microsoft Office applications, including Excel, Word, and PowerPoint.
- Ability to travel as needed and work flexible hours to support business operations.
- High School graduate or equivalent, 18 years or older required.
Responsibilities
- Partner with dealership leaders to review Driveway.com performance, identify opportunities, and improve key operational metrics.
- Serve as a trusted advisor and escalation point for store-related operational, fulfillment, and customer experience issues.
- Lead store onboarding, engagement, CRM training, and ongoing support to ensure successful adoption of Driveway.com processes.
- Oversee Store Valet onboarding, utilization, performance, and workforce planning to support business needs.
- Collaborate with cross-functional teams to drive reporting accuracy, operational improvements, inventory syndication, and customer satisfaction.
- Capture and communicate store feedback, best practices, and performance insights to improve the Driveway partner experience.
Benefits
- Competitive pay
- Medical, Dental and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
