Store Operations Process Engineer

PetSmart • Phoenix, AZ

9d • Onsite

About The Position

The Store Operations Process Engineer serves as the enterprise subject-matter expert for retail labor allocations, engineered labor standards, time-study practices, and store process methods. The role analyzes and improves store workflows, systems, tools, and documented methods to optimize labor, productivity, service, safety, quality, and execution. The position leads complex, cross-functional initiatives and partners with field and corporate stakeholders to implement sustainable, measurable improvements across the store network.

This role is based onsite at PetSmart’s Phoenix Home Office. The position requires collaboration and face-to-face interaction with colleagues, leaders, and clients, and travel of 25–50%. Visa sponsorship is not available.

Requirements

• Bachelor’s degree in industrial engineering or a related field is preferred.
• Five or more years of experience in relevant positions leading business improvement projects and programs is preferred.
• Proficiency with Microsoft Office Suite is required, including intermediate-to-advanced Excel and Access skills.
• Strong communication and interpersonal skills, with the ability to collaborate and influence across different levels of the organization.
• Ability to travel 25–50%.

Nice To Haves

• Experience with Lean Six Sigma or other process-improvement methodologies; Lean Six Sigma certification is a plus.
• Retail experience and knowledge of Store Operations strategies and concepts.
• Proficiency with workforce-management, payroll, or related ERP systems such as Kronos, UKG, and SAP.
• Experience with statistical analysis in developing and maintaining engineered labor standards.

Responsibilities

• Conduct time studies to develop, improve, and validate engineered labor standards for current and future store processes, workforce-management configurations, and labor allocations.
• Serve as the subject-matter expert for store labor allocations, best-method development, engineered standards, documented methods, and time-study practices.
• Design, improve, establish, and maintain engineered labor standards, aligning documented methods, time-study results, labor allocations, and workforce-management-system configuration.
• Evaluate labor, process, operational, and cost-benefit implications of proposed store initiatives, methods, systems, equipment, and tools.
• Provide input on store workflows to optimize associate labor.
• Assess how operational, system, equipment, and process changes affect labor standards and associate work; develop alternatives and communicate recommendations.
• Lead or support complex cross-functional and cross-departmental projects from analysis and solution design through documentation, implementation, stabilization, and benefit validation.
• Establish and maintain governance for labor-standard updates, approvals, documentation, implementation, and periodic review; monitor consistency of standards and methods across the store network.
• Partner with Field Support, Store Operations, Services, Labor Management, IT, and other internal and external stakeholders to interpret field feedback, resolve labor-standard questions, and ensure proposed methods support operational and business objectives.

Benefits

• Pet-friendly workplace with an onsite dog park.
• Onsite events and community-building opportunities, including pet adoption days, seasonal celebrations, family events, art events, and holiday festivals.
• Onsite gym with equipment, fitness classes, massage therapists, personal trainers, and wellness spaces.
• Onsite café serving breakfast, lunch, and snacks.
• Onsite childcare facility providing early education.
• Paid volunteer opportunities.
• Print Center and Business Services, dry cleaning, and mothers’ rooms.
• Sustainable infrastructure.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior