Store Operations Manager
About The Position
This position is on-site. Do you have a passion for customers, their occasions and beverage alcohol? In this LCBO store leadership role, and under the general supervision of the Store Manager, you’ll build a robust store team. Every day you’ll drive store results and champion responsible retailing. Come join the LCBO team! The Role To deliver remarkable experiences as the trusted destination for the world’s wines, beers and spirits. You will drive the customer experience in store by developing a customer-first team mentality in all aspects of the store’s operation and program execution. Your skills span customer service, inventory management, financial management, merchandising, retail sales and human resources. Strong leadership, team-building, interpersonal and communication skills are essential. Additional areas for assessment will include an understanding of and exposure to social responsibility issues, facilities management, resource protection, health & safety, WSIB, workplace accommodation, environmental issues and workplace diversity. The successful candidate must possess a strong solid understanding of the internet/intranet and computer applications including Microsoft Outlook, Word, Excel, web-based ordering and Workforce Management. You are a team builder and a committed mentor and coach. As an Operations Manager, you will play a crucial role in ensuring the smooth and efficient operation of the store. Flexible Schedule Required: This position requires someone who can be available to work a flexible schedule to support our retail operations. This includes being scheduled primarily for evening and weekend shifts.
Requirements
- Strong leadership, team-building, interpersonal and communication skills are essential.
- Understanding of and exposure to social responsibility issues, facilities management, resource protection, health & safety, WSIB, workplace accommodation, environmental issues and workplace diversity.
- Strong solid understanding of the internet/intranet and computer applications including Microsoft Outlook, Word, Excel, web-based ordering and Workforce Management.
- Customer-centric attitude.
- Capable of magnificent execution in your store.
- Know your store numbers.
- 5 years or more of retail experience in progressive roles such as Store Manager, Assistant Manager, Trainer, Departmental Manager, or District Manager.
- Known for your leadership, business savvy, relationships, and self-management.
- High school graduate or bring the equivalent experience.
Nice To Haves
- Experience leading unionized employees is an asset.
- A college diploma, certificate or university degree in business or retail management is a bonus.
Responsibilities
- Drive store results and champion responsible retailing.
- Drive the customer experience in store by developing a customer-first team mentality in all aspects of the store’s operation and program execution.
- Ensure the smooth and efficient operation of the store.
- Forecast and analyze sales and expenses.
- Build a plan to engage the team and grow the business.
Benefits
- Health/Dental Benefits
- Access to an Employee & Family Assistance Program
- Defined Benefit Pension
- Discounts on products and services via Workperks
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
