Store Operations Associate (Full-Time)

Giant Tiger • Sioux Lookout, ON

2d • Onsite

About The Position

Giant Tiger is seeking a friendly, motivated Store Operations Associate (Full-Time) to join their team. This role is crucial in ensuring a high level of customer service and overseeing the day-to-day operations of assigned departments. The associate will train and communicate policies and procedures to department staff, manage merchandise ordering and replenishment, and lead merchandising activities. They will also be involved in inventory management, resolving customer complaints, opening and closing the store, and actively participating in the local community. The role requires ensuring health and safety, loss prevention, and compliance with all policies, including those for tobacco and lottery sales. The Store Operations Associate will support the Store Owner/Manager on additional tasks and projects.

Requirements

• Proven motivator / team leader
• Ability to work independently and as part of a team
• Effective customer service, communication and interpersonal skills (with employees, customers, vendors, other third party)
• Exceptional planning and organizational skills
• Strong merchandising and analytical skills
• 1-3 years retail management experience or equivalent Giant Tiger experience as a keyholder

Responsibilities

• Ensuring a high level of customer service for assigned departments
• Overseeing the day-to-day operations
• Training and communicating policies and procedures to department Associates on a daily basis
• Completing ordering and replenishment of merchandise
• Supervising a team within the assigned departments while ensuring cross-functional collaboration
• Ensuring execution of the GT System (policies, procedures, standards) by all Associates
• Taking appropriate action and providing recommendations based on analysis of assigned area
• Leading merchandising activities
• Following best practices when receiving and processing merchandise
• Preparing and participating in inventory management activities (e.g. cycle counts)
• Providing input to the Store Owner/Manager into scheduling and quantification
• Resolving customer complaints quickly and professionally
• Opening and closing the store on a rotating basis
• Actively involved and connected with the store’s local community
• Supporting the store owner/manager on additional tasks and projects
• Ensuring health and safety policies and guidelines are followed
• Ensuring the checkout work area is kept clean and organized
• Ensuring Loss prevention best practices are followed
• Ensuring compliance of all policies when selling Tobacco and Lottery

Benefits

• Competitive compensation
• Annual bonus opportunity (Store Bonus Plan, 10%)
• Access to flexible, cost-shared health and dental benefits plan (available after 3 months of full-time work)
• Annual paid time off, including personal and vacation days
• Career growth opportunities with a promote-from-within philosophy
• Store discount (20% off apparel/footwear, 10% off other items)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed