Store Operations Associate (Full-Time)

Giant Tiger • Sioux Lookout, ON

2d • Onsite

About The Position

Giant Tiger is seeking a motivated and friendly Store Operations Associate to join their team. This full-time role involves overseeing daily operations within assigned departments, ensuring high levels of customer service, and managing merchandise. The associate will train and communicate policies to department staff, handle ordering and replenishment, lead merchandising activities, and participate in inventory management. They will also be responsible for resolving customer complaints, opening and closing the store, and supporting the Store Owner/Manager with various tasks and projects. A key aspect of this role is ensuring adherence to health and safety, loss prevention, and all company policies, including those related to tobacco and lottery sales. The position also involves active community engagement and fostering a collaborative team environment.

Requirements

• Proven motivator / team leader.
• Ability to work independently and as part of a team.
• Effective customer service, communication and interpersonal skills (with employees, customers, vendors, other third party).
• Exceptional planning and organizational skills.
• Strong merchandising and analytical skills.
• 1-3 years retail management experience or equivalent Giant Tiger experience as a keyholder.

Responsibilities

• Ensuring a high level of customer service for assigned departments.
• Overseeing the day-to-day operations, including training and communicating policies and procedures to department Associates.
• Completing ordering and replenishment of merchandise.
• Supervising a team within assigned departments and ensuring cross-functional collaboration.
• Ensuring execution of the GT System (policies, procedures, standards) by all Associates.
• Taking appropriate action and providing recommendations based on analysis of assigned area.
• Leading merchandising activities.
• Following best practices when receiving and processing merchandise.
• Preparing and participating in inventory management activities (e.g., cycle counts).
• Providing input to the Store Owner/Manager into scheduling and quantification.
• Resolving customer complaints quickly and professionally.
• Opening and closing the store on a rotating basis.
• Actively being involved and connected with the store’s local community.
• Supporting the store owner/manager on additional tasks and projects.
• Ensuring health and safety policies and guidelines are followed.
• Ensuring the checkout work area is kept clean and organized.
• Ensuring Loss prevention best practices are followed.
• Ensuring compliance of all policies when selling Tobacco and Lottery.

Benefits

• Competitive compensation
• Annual bonus opportunity (Store Bonus Plan, 10%)
• Access to flexible, cost-shared health and dental benefits plan (available after 3 months of full-time work)
• Annual paid time off, including personal and vacation days
• Career growth opportunities with a promote-from-within philosophy
• Coaching, training, and support for career development
• 20% off children’s, men’s, and ladies’ apparel and footwear
• 10% off health and beauty, grocery, toys, housewares, and eCommerce purchases

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed