STORE/NIGHT LEAD CLERK
About The Position
The Store/Night Lead Clerk creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role directs and supervises department functions and activities and supports the day-to-day operations of Grocery. The Lead Clerk embraces the Customer 1st strategy, encourages associates to provide excellent service, and demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. Responsibilities include supporting associates and store goals; setting department performance goals; managing schedules, training, and performance appraisals; ensuring compliance with laws and company guidelines; maintaining product knowledge and assisting customers; planning and executing sales, promotional, inventory, and merchandising activities; monitoring department expenses and financial results; and maintaining food safety, equipment, and workplace safety standards. The position must be able to perform its essential functions with or without reasonable accommodation.
Requirements
- Effective communication skills.
- Knowledge of basic math, including counting, addition, and subtraction.
- Ability to handle stressful situations.
- Must be able to perform the essential functions of the position with or without reasonable accommodation.
Nice To Haves
- High school education or equivalent preferred.
- Management experience preferred.
- Grocery experience.
- Retail experience.
Responsibilities
- Promote trust and respect among associates.
- Communicate company, department, and job-specific information to associates.
- Collaborate with associates and promote teamwork to help achieve company and store goals.
- Establish department performance goals and empower associates to meet or exceed targets.
- Develop schedules to manage customer volume throughout operating hours.
- Train and develop associates and participate in the performance appraisal process.
- Follow applicable local, state, and federal laws and company guidelines.
- Maintain knowledge of department products, answer customer questions, and make product suggestions.
- Offer product samples and inform customers about grocery specials.
- Develop and implement a department business plan and create and execute sales promotions with store management.
- Prepare seasonal critiques for the sales and merchandising supervisor and implement the department’s promotional plan.
- Stay current with present, future, seasonal, and special advertisements.
- Monitor and control department expenses; assist store management with budgets and profit-and-loss reviews and act on financial reports.
- Monitor inventory and stocking conditions and report discrepancies.
- Schedule and make price changes by updating shelf tags and promotional signs.
- Plan, organize, and supervise inventory processes.
- Train department associates on inventory, stocking, and Computer Assisted Ordering.
- Follow food safety regulations and guidelines, maintain proper case and cooler temperatures, and keep temperature logs.
- Reinforce safety programs, follow safety procedures, identify unsafe conditions, and notify store management.
- Inspect equipment for preventive maintenance needs and notify the appropriate manager of items needing repair.
- Notify management of customer or employee accidents.
- Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
- Perform the essential functions of the position with or without reasonable accommodation.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
