Store/Night Lead Clerk

Kroger•Colorado Springs, CO

About The Position

Create an outstanding customer experience through exceptional service and maintain a safe, clean environment that encourages customers to return. Direct and supervise department functions, duties, and activities while supporting day-to-day Grocery operations. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company’s values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to handle stressful situations.

Nice To Haves

High school education or equivalent preferred.
Management experience preferred.
Grocery experience preferred.
Retail experience preferred.

Responsibilities

Promote trust and respect among associates.
Communicate company, department, and job-specific information to associates.
Collaborate with associates and promote teamwork to help achieve company and store goals.
Establish department performance goals and empower associates to meet or exceed targets.
Develop schedules that manage customer volume throughout operating hours.
Train and develop associates and participate in the performance appraisal process.
Follow applicable local, state, and federal laws and company guidelines.
Maintain knowledge of department products, answer customer questions, and make product suggestions.
Offer product samples and inform customers about grocery specials.
Develop and implement a department business plan and create sales promotions with store management.
Prepare and submit seasonal critiques for the sales and merchandising supervisor.
Implement the department’s promotional plan and stay current on present, future, seasonal, and special advertisements.
Monitor and control department expenses; assist store management with budgets, profit and loss reviews, and action on financial reports.
Monitor inventory and stocking conditions and note discrepancies.
Schedule price changes and update shelf tags and promotional signs.
Plan, organize, and supervise inventory processes.
Train department associates on inventory, stocking, and Computer Assisted Ordering.
Follow food safety regulations and guidelines; maintain proper case and cooler temperatures and temperature logs.
Reinforce safety programs, follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance needs and notify the appropriate manager of repairs.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Perform the essential functions of the position with or without reasonable accommodation.