Store/Night Lead Clerk

Kroger

About The Position

The Store/Night Lead Clerk creates an outstanding customer experience through exceptional service and helps establish and maintain a safe, clean environment that encourages customers to return. The role directs and supervises department functions, duties, and activities while supporting the day-to-day operations of Grocery. The Lead Clerk embraces the Customer 1st strategy, encourages associates to provide excellent service, and demonstrates the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to handle stressful situations.

Nice To Haves

High school education or equivalent preferred.
Management experience preferred.
Grocery experience.
Retail experience.

Responsibilities

Promote trust and respect among associates; communicate company, department, and job-specific information; and encourage teamwork toward store and company goals.
Establish department performance goals and empower associates to meet or exceed them.
Develop schedules that appropriately manage customer volume during operating hours.
Train and develop associates, and participate in the performance appraisal process.
Follow applicable local, state, and federal laws and company guidelines.
Maintain knowledge of department products, answer customer questions, make product suggestions, offer samples, and inform customers about grocery specials.
Develop and implement a department business plan and create and execute sales promotions with store management.
Prepare and submit seasonal critiques for the sales and merchandising supervisor; implement the department’s promotional plan; and stay current on current, future, seasonal, and special advertisements.
Monitor and control department expenses; assist store management with the store or department budget and profit-and-loss reviews; and take appropriate action based on financial reports.
Monitor inventory and stocking conditions and identify discrepancies.
Schedule price changes and update shelf tags and promotional signs.
Plan, organize, and supervise inventory; train department associates on inventory, stocking, and Computer Assisted Ordering.
Follow food safety regulations and guidelines, maintain appropriate case and cooler temperatures, and maintain temperature logs.
Reinforce safety programs, follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager when repairs are needed.
Notify management of customer or employee accidents.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
Perform the essential functions of the position with or without reasonable accommodation.